This WIKI will troubleshoot getting the Video and Audio Interface to display image on the monitor

and audio through the speakers



First Quit all applications and

Restart the computer

Next go to >Apple>System Settings

Go to Blackmagic Design Desktop Video pref and double click it to open

Should see Ultra Studio 4K or


Click on the Preference Icon shown here

Click on Video Output

Scroll down to HDMI Output and change it 3D Output "Left Eye"

Quit the Blackmagic Utility

Turn On TV


Open AVID to setup for AVID - (premiere further down in wiki)

There is a button on the timeline that sometimes gets turned off. Right click and select "Ultra Studio 4K" to make sure the Hardware Active Button is enabled.

Make sure your project is set to this

UHD 23.976


Note troubleshooting tip is to set it to 1080 23.98 and then back to UHD

Then back to this

To Setup Adobe Premiere for playback

Choose "Premiere Pro CC > Preferences > Playback..."

Choose Blackmagic Playback check box and then click on the little Gear icon



Click on Setup after you select the Blackmagic Playback


You may have to choose Scale up or Down for our non 4K monitor suites try both for the UltraStudio 4K

Click OK

Make sure your Audio Hardware is set to Blackmagic Device (UltraStudio 4K or Blackmagic Audio)

Audio Monitoring make sure all the buttons shown here are pressed.


Volume is adjusted but turning up the AUX Input


Also turn up volume using the big main knob

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