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Voice mail messages are set to expire after 30 days at the time they are first played.  This applies whether they have been deleted (moved to the Trash folder) or not. Unplayed messages expire after 180 days. 

Message expiry can be reset for played messages only:  Log into your account online (, select message(s) to be reset and click the Re-save icon.

Note for subscribers who forward their voice messages to email:  Depending on the volume of messages you receive, your mailbox could eventually reach full capacity (disk quota is about 200 minutes of messages) and stop taking messages.  To prevent that, log into UTVM periodically (perhaps monthly or weekly depending on your usage) and delete messages.

Known Issue:

A voice mailbox may tell callers it's full even when the Inbox has little or nothing in it.  When you delete messages, they go into the Trash bin but are not finally deleted until they reach their 30-day expiration.  Unread messages expire after 180 days.  To check and clear all messages, log in online at

Procedure: The default destination is your Inbox.  You may need to delete messages in both the Inbox and the Trash folder; deleting messages from the Inbox merely moves them to the Trash folder where they still affect your disk space quota.  Delete them from the Inbox to move them to the Trash folder, then delete them from the Trash folder to completely remove them.

TIP:  Click the Select button at lower left to select all the messages on a page.  You can then click the trashcan icon to delete the selected messages.  If there are more messages, you can delete them one page at a time until they're all moved or deleted.

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