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Get Support 


Email:

mmedia.services@mccombs.utexas.edu

Call:

512-232-6679 (2-6679 on campus)

In Person:Visit one of our Help Desks - RRH or GSB


The McCombs School of Business Media Services department is responsible for fulfilling the school's needs for a wide range of services including asynchronous and synchronous eLearning, custom-created smart classrooms, hallway video signage, equipment checkout, videotaping services, video conferencing and graphic printing. We strive to make the McCombs School a leader in technology-enhanced learning environments.

More Information: http://www.mccombs.utexas.edu/Tech/Media-Services.aspx


Zoom Quick Start Guide

This is a guide for the installation and basic usage of Zoom, our preferred online collaboration solution. UT has purchased a Zoom site license that covers all faculty, staff and students. Each license allows for 300 simultaneous connections (online participants) and lecture capture (class recording).  For the 50+ UT Austin classes requiring 500 or more or 1000 or more online participants, the license for these instructors will be adjusted on the backend of Canvas by the Canvas Administrators and nothing will need to be done by the instructor regarding class sizing.


Zoom for Remote Teaching

To begin using Zoom download the Zoom client and sign in with the account provided to you by UT.

These links will assist you in becoming familiar with Zoom:


  • Here is a step-by-step page to get started Getting started on Mac and PC
  • There is a collection of video tutorials that cover basic and advanced Zoom features
  • There are daily Live Training Webinars available that you may register to attend. These webinars demonstrate Zoom’s abilities and give you a picture of what a student in an online class would experience. Previously recorded webinars are also available if you would like to watch them without participating
  • Zoom has an extensive FAQ section where you may find answers to specific questions and the Zoom search field is very powerful on their support site
  • If Zoom does not seem to be working correctly you can check the Zoom Service Status page. This page will give you information about whether the service is experiencing disruptions. Due to the sudden load on Zoom from the many colleges and businesses shifting to online collaboration, there may be occasional outages
  • For more advanced users there are virtual break-out rooms that you can utilize during class.
  • If you encounter settings or features that are grayed out or get a “No permission. (number)” message, UT has not yet configured that feature for our site license. You may email VC-Trouble@mccombs.utexas.eduto have your issue brought up for consideration by UT. However, do not expect an immediate fix as feature requests can take some time to activate or implement


Quick Connect for Zoom - Very Quick Setup

  1. Create an account at Zoom.US. Click on "SIGN UP, IT’S FREE"
  2. You should receive an account activation email and a link to the application. Download and install Zoom for Meetings application
  3. Sign in to the Zoom application on your computer
  4. Click on the New Meeting icon on the Home Page to start a New Meeting and try out different Zoom features. End Meeting
  5. Click on the Schedule icon on the Home Page to schedule a class/meeting
  6. Change the Topic of the Meeting to reflect your Class Name, Day and Time
  7. Deselect Require Password.
  8. Select Host Video On
  9. Select Other Calendars
  10. Click on Schedule
  11. Copy schedule information and paste it into your appropriate class in Canvas and share the Join Zoom Meeting link with your class

Zoom Quick Start Guide - McCombs

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