Student Emergency Services
Student Emergency Services provides assistance, intervention, and referrals to support students navigating challenging or unexpected issues that impact their well-being and academic success.
Personal Emergency Situations
In an instance of family emergency, medical or mental health concern, or academic difficulty due to crisis or an emergency situation please visit:
Emergency Tech Support
UT Student Emergency Services will provide emergency tech support to students who need a computer, phone or high speed internet to access remote classes. If you need such assistance, please submit a request at:
Having Trouble Installing Zoom on Your Computer?
Please visit the following page of our step-by-step wiki for details on this: Getting Started with Zoom
Zoom Does Not Open to my UT Account on my Computer
- Open Zoom
- If you are signed in, sign out (click on your Avatar, select sign out)
- Now DO NOT USE THE EMAIL OPTION, click on the Sign in with SSO button
- Go through the authentication process, now zoom will use your UT account.
How do I make sure I'm using my UT Zoom Account
Log into your https://utexas.zoom.us/profile and make sure you log in with your UTEID and password.
- Click the avatar in the top right corner of your profile
- When you click on the avatar it should show a pop-up like the below that identifies you're using an "licensed" account
- Once you confirm you're in your UT Zoom profile, click the Edit in the top section of your profile
- Add " - UT" to the end of your last name and then save.
Now run a test - Now the next time you log into a meeting, turn on your camera and it should show your name in the bottom left corner of your camera window. It should read FirstName LastName - UT (e.g. Clint Tuttle - UT). If you don't see the " - UT" then you've probably logged in with your non-UT account.
Recommended Hardware
If you need audio or video hardware, here are some recommendations depending on your needs. If you cannot find these items in stock, try to find something similar that is available.
- Headphone/Microphone with echo cancellation
Logitech Over-The-Head Wireless Headset H600
- Webcam with Microphone
Logitech HD Pro Webcam C920, Widescreen Video Calling and Recording, 1080p Camera, Desktop or Laptop Webcam
- Usb Table Top Microphone
Blue Snowball iCE USB Mic for Recording and Streaming on PC and Mac
Keep Meeting Controls Visible at all Times
- You can keep your meeting controls visible at all times by enabling that feature in the Zoom Settings. Go to Settings/Accessibility/Meeting Controls/and click Always Show Meeting Controls
- Here is more information on meeting controls from Zoom: https://support.zoom.us/hc/en-us/articles/360021921032-In-Meeting-Controls
Using Virtual Backgrounds in Zoom Meetings
The virtual background feature allows you to display an image or video as your background during a Zoom Meeting. Please visit this Zoom article on virtual backgrounds for more information:
There are McCombs and UT-related images that may be used as virtual backgrounds available at Zoom Backgrounds on the Communications wiki
Basics of PowerPoint Screen Sharing
- Please visit Basics of PowerPoint Screen Sharing for information on screen-sharing your PowerPoint presentation in Zoom
How to Enable Your iPad or iPhone as a Second Display in Zoom
- If you would like to use a second display in Zoom but do not own one, you can use your iPad or iPhone for that purpose by purchasing and installing Duet. Duet is a software solution that allows you to use your iPad or iPhone as a second monitor. Please visit https://www.duetdisplay.com/ for more information
How Do I Delete my Free Zoom Account?
- Login to your free (public) Zoom account at https://zoom.us/signin (i.e. Not UT Zoom site)
- Follow these instructions: Delete/Terminate Your Zoom Account.
Having Issues with Slow Internet or Videos in Zoom?
- Please visit this page to view troubleshooting tips for slow internet or lags in your Zoom video meetings Internet Connection Tips
How to Ask for Help When in a Zoom Breakout Room
- When in a Zoom Breakout Room you may ask for help by clicking on the "Ask For Help" button at the bottom of your Zoom screen. More information on Breakout Rooms may be found at Managing Breakout Rooms on the Zoom support site
A Zoom Participant Can't Raise Their Hand
Click on the "Participants" button at the bottom of your Zoom conference screen to access the "Raise Hand" feature. If you still do not have the option, it is possible that you are logged into Zoom through your free public Zoom account and not your UT Zoom account. To avoid confusion please take the following actions to delete/terminate your free (public) Zoom account and then sign in with your UT Zoom account:
- Login to your free (public) Zoom account at https://zoom.us/signin (i.e. Not UT Zoom site)
- Follow these instructions: Delete/Terminate Your Zoom Account
- Once you have deleted your free public account, sign in to Zoom through the UT Zoom portal at https://utexas.zoom.us/ with your UT EID
My Picture and Name Appear Differently Than My Account Setup
Since it is easy to “Join a Meeting” with a Meeting ID with a free Zoom account it is possible that you are logged into Zoom through your public Zoom account and not your UT Zoom account. To avoid confusion please take the following actions to delete/terminate your free (public) Zoom account and then sign in with your UT Zoom account:
- Login to your free (public) Zoom account at https://zoom.us/signin (i.e. Not UT Zoom site)
- Follow these instructions: Delete/Terminate Your Zoom Account
- Once you have deleted your free public account, sign in to Zoom through the UT Zoom portal at https://utexas.zoom.us/ with your UT EID
I Cannot See the Nonverbal Icons in the Participants Window
If you cannot see the nonverbal icons in the "Participants" window, it is possible that you are logged into Zoom through your public Zoom account and not your UT Zoom account. To avoid confusion please take the following actions to delete/terminate your free (public) Zoom account and then sign in with your UT Zoom account:
- Login to your free (public) Zoom account at https://zoom.us/signin (i.e. Not UT Zoom site)
- Follow these instructions: Delete/Terminate Your Zoom Account
- Once you have deleted your free public account, sign in to Zoom through the UT Zoom portal at https://utexas.zoom.us/ with your UT EID
How do I Get IT Support While Off Campus if I Have a Computer or Software Problem?
Please email techsupport@mccombs.utexas.edu for computer or software problems
Still need help?
For McCombs students, please contact Media Services via email or phone:
- Email VC-Trouble@mccombs.utexas.edu
- Call 512-232-6679 (GSB/CBA) and 512-232-4646 (RRH)
For all other UT students, please contact your respective college or school
