- logged out user. Log in with itadmin and cleared the Teams cache.
- C:\Users\username\AppData\Roaming\Microsoft
- **Delete the Teams folder in the Microsoft folder**
- user logged back in, started vpn and Teams worked.
Research the issue with log files
If you right click the icon, there's a "get log file" setting which opens a log .txt file at C:\Users\EID\AppData\Roaming\Microsoft\Teams
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