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  • Genband Personal Communicator Release 9 ver 9.0.1089 (20130130) Windows 7 32-bit
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Download and install .exe

Right click and choose Run As Administrator

Enter administrative credentials.

Select Language (defaults to English)

Genband Installshield Wizard window:  click Next

Accept License Agreement

General install info, system requirements etc.  Click Next

Destinatiion folder.  Note default, click Next.  There is an option to change the location if desired.

Select Install for Anyone who uses this computer, click Next.

3 Options:  Enable Outlook Plugin, Create Desktop Icon, and launch Genband Personal Communicator at Windows Startup.  Select your desired conditions, and click Next.

The Wizard is ready window showing the installation prefs.  Click Install.

After 2 or 3 minutes, you are asked if I would like to install device software called Genband Network Service.  Click the Always Trust box and Install.

Another couple of minutes pass and the InstallShield Wizard Completed window appears.  2 options, launch the program and show the readme.  I chose to launch the program, then clicked Finish.

The Personal Communicator Config Wizard appears.  The dialog advises one to close all audio applications before proceeding.  Click Next.

Enter the username info provided to you by your administrator (a phone number NOT my EID,) and also follow the Personal Communicator Startup document which was included in my download of the .exe.  Click Next after entering the username.

Proxy Address, domain name  Click Next.

Ensure your computer’s IP shows in the next window, and choose High Speed connection.  Click Next.

Audio Test window appears for testing of your chosen headset.  Process is explained fully in the Personal Communicator Startup document previously noted.  Click Next after test.  If test did not go as planned, the next screen allows for audio controls configuration.  Click Finish.

Now you will see the actual application where you will enter your previously provided password to login.  You have the option to select Remember Password and Automatically sign in.  Click the login button after entering password.  Acknowledge the emergency services warning and click ok.

Install security Certificate via the wizard if that appears. (twice for me)

Select location:  this will change, but for testing I had the option to choose Austin or Other.  Documentation directed me to choose Other.  Click OK.  Acknowledge the default location warning by clicking OK.


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