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Genband Personal Communicator Release 9 ver 9.0.1089 (20130130) Windows 7 32-bit-obtained .exe and documentation package from Jay Riekenberg

Deployment & Installation

This soft client requires some initial configuration but does not require logging in after its initial setup.

Download and install .exe

Right click and choose Run As Administrator

Enter administrative credentials.

Select Language (defaults to English)

Genband Installshield Wizard window: click Next

Accept License Agreement

General install info, system requirements etc. Click Next

Destinatiion folder. Note default, click Next. There is an option to change the location if desired.

Select Install for Anyone who uses this computer, click Next.

3 Options: Enable Outlook Plugin, Create Desktop Icon, and launch Genband Personal Communicator at Windows Startup. Select your desired conditions, and click Next.

The Wizard is ready window showing the installation prefs. Click Install.

After 2 or 3 minutes, you are asked if I would like to install device software called Genband Network Service. Click the Always Trust box and Install.

Another couple of minutes pass and the InstallShield Wizard Completed window appears. 2 options, launch the program and show the readme. I chose to launch the program, then clicked Finish.

The Personal Communicator Config Wizard appears. The dialog advises one to close all audio applications before proceeding. Click Next.

Enter the username info provided to you by your administrator (a phone number NOT my EID,) and also follow the Personal Communicator Startup document which was included in my download of the .exe. Click Next after entering the username.

Proxy Address 146.6.54.134, domain name utexas.edu. Click Next.

Ensure your computer’s IP shows in the next window, and choose High Speed connection. Click Next.

Audio Test window appears for testing of your chosen headset. Process is explained fully in the Personal Communicator Startup document previously noted. Click Next after test. If test did not go as planned, the next screen allows for audio controls configuration. Click Finish.

Now you will see the actual application where you will enter your previously provided password to login. You have the option to select Remember Password and Automatically sign in. Click the login button after entering password. Acknowledge the emergency services warning and click ok.

Install security Certificate via the wizard if that appears. (twice for me)

Select location: this will change, but for testing I had the option to choose Austin or Other. Documentation directed me to choose Other. Click OK. Acknowledge the default location warning by clicking OK.

Maintenance & Support

There was a comprehensive support document provided with the Installation package.

I had trouble obtaining support from Genband (see issues and resolutions below.)  The support site requires a request for access from the vendor.  Once granted, the support pages offer support on products only from a search that produces a dropdown menu.  No permutations of the product name would reveal support pages for it. Entering only Genband offered Genband Genius and

Integration Consideration (ex. Outlook)

I chose to integrate with Outlook upon installation.  You will see that add-in via the Add-Ins manager for Outlook.  At this point I would recommend not doing so.  See below.

Issues & Resolutions

 

I had a major issue with this product working properly.  I initially installed it with no problems.  Then I decided to document for this Wiki.  I uninstalled and rebooted, and began the reinstallation which is documented above.  Upon completion I attempted to resume my normal work by launching Outlook.  Outlook failed to launch with the generic error of “Unable to start Outlook”, tried again same result.  Rebooted the system.  Launched outlook again, same result.  Attempted to open the mail control panel from which a repair of Outlook can be done.  That control panel would not open with the error message of “There are not enough system resources to proceed-try closing some windows and try again.”  I scoured the Event logs for some clues and found none.  I uninstalled Office 2010, rebooted, and re-installed Office 2010.  Same result with opening Outlook and the Mail control panel.  Other Office programs and control panel windows opened normally.  In frustration, and needing to proceed with my normal workload, I performed a system restore back to the evening before when Genband was operating properly.  That worked and I could use Outlook again.

I just performed another uninstallation of Genband Personal Communicator.  This was successful and no problems found.  What did I do differently?  I disabled the Genband PC Outlook Add-in before uninstalling.

I will test again on a test computer and repost results.

 

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