Adding, Reassigning and Canceling UTVM
Determining if UTVM Service Already Exists for a Phone Number
- Call the main number 512-232-8886 (on campus dial 2-8886).
- If you are prompted for a PIN, press * to bypass this login prompt.
- At the mailbox prompt, press * again to enter the "express message" service.
- You will be prompted to enter a mailbox number followed by the # sign in order to leave a message.
If the mailbox exists, you will hear its greeting. If not, you will hear that the "service is temporarily unavailable." You can then proceed to request new service or reassignment of the existing mailbox, as appropriate.
Adding New UTVM Service
Unlike SmartVoice, UTVM is provided free of charge to customers whose telephone service has been converted to the new VoIP telephone switch. UTVM mailboxes are no longer tied to EIDs. To request new service, email utvoicemail@austin.utexas.edu with the following:
- the phone number(s) needing new voice mail service
- the subscriber's name associated with each phone number (may use department name if mailbox is to be shared)
- cc: to the subscriber(s) (we'll reply-to-all with the instructions)
- your contact phone number in case we have questions
- NOTE: If you need a greeting-only mailbox that will not accept messages, please specify that in your email.
Reassigning UTVM Service
To request mailbox reassignment, send an email to utvoicemail@austin.utexas.edu with the following:
- the phone number(s) needing new voice mail service
- the subscriber's name associated with each phone number (may use department name if mailbox is to be shared)
- the previous subscriber's name, if known (helps us verify line and caller ID display)
- cc: to the new subscriber(s) so we can reply-to-all with instructions
- your contact phone number in case we have questions
- specify one of the following two options:
Option 1: Complete Mailbox Replacement
This option is the cleanest for the new subscriber, because all settings and greetings will be removed. However, any messages (played or unplayed) will also be removed and cannot be retrieved.
Option 2: PIN Reset Only
This option retains any messages (played or unplayed) left in the mailbox, but also retains any greetings and settings used by the previous subscriber. When choosing this option, the new subscriber will be provided a list of greetings and settings to check and/or update.
Cancelling UTVM Service
Send an email to utvoicemail@austin.utexas.edu requesting cancellation of voice mail, and provide the phone number(s).
The customer (or the TSC) is responsible for ensuring that the voice mail related features have been turned off on the phone:
- To remove forward-no-answer: From the dial tone press *83, wait for confirmation tone and hang up.
- To remove forward-busy: From the dial tone press *85, wait for confirmation tone and hang up.
- To reset the message-waiting light, restart the phone: Press Menu, 3, 1, 8.
