About Call Forwarding on VoIP Phones
Unlike in the legacy phone system, you can implement and control the call-forward features used with voice mail: forward-no-answer and forward-busy. Most customers use both, but some prefer to omit one or the other. Once you’ve personalized your mailbox, you will need to follow these steps to start sending calls to it.
IMPORTANT: The following steps should be done from the dial tone, not from a UTVM phone login.
To forward calls to voice mail when you don't answer the phone:
- To activate this feature, from the dial tone, dial *84 28886 and wait for the confirmation tone, then hang up.
- To deactivate this feature, from the dial tone, dial *85 and wait for the confirmation tone, then hang up.
To change the number of rings before your phone forwards callers to voice mail:
- From the dial tone, dial 33 followed by one of these codes: 2 = 4 rings, 3 = 6 rings, 5 = 9 rings, 6 = 11 rings, 7 = 13 rings, 8 = 14 rings
- Wait for the confirmation tone, then hang up.
To forward calls to voice mail when you're already on the phone:
- To activate this feature, from the dial tone, dial *82 28886 and wait for the confirmation tone, then hang up.
- To deactivate this feature, from the dial tone, dial *83 and wait for the confirmation tone, then hang up.
To forward all calls straight to voice mail:
- To activate this feature, from the dial tone, dial 72 28886 and wait for the confirmation tone, then hang up.
- To deactivate this feature, from the dial tone, dial 73 and wait for the confirmation tone, then hang up.
