This is a breakdown on how to submit a basic ticket to the CNS Helpdesk accompanied with a short explanation on the types of ticket requests that a user can submit.
Add the steps involved:
While submitting a ticket there are multiple request types to choose from and each of those may have further options. Below is a list of the different types and how they are categorized.
Any request that has to do with a piece of equipment within a CNS classroom.
Any request that concerns a machine in a teaching lab.
Any requests that has to do with a website or page managed by CNS.
Any request where wireless access is needed for a non UT affiliated individual; or anyone without an active EID and a business case need for the access.
Any request to activate or troubleshoot a wall port in their area.
Any request for a static IP address.
Any request to remove computer hardware and have it sent to surplus.
Any generic request for computer related assistance can go here.
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