- Open CrashPlan (For Mac: Finder > Applications> CrashPlan... For Windows: Start > Search CrashPlan PROe)
- The Username field should be greyed out with your EID entered. If it is not, please submit a ticket!
- Sign In using your EID and EID Password
- If you see your EID and "Backup Running" or "Backup Complete!" then you are backing up. If not, please submit a ticket!