Sub-mailboxes can be created and associated with your primary mailbox, and accessed by callers by dialing an option in a menu that you record. Like the legacy SmartVoice system, UT Voice Mail provides for sub-mailboxes, but with these differences: Sub-mailboxes are managed by the subscriber rather than the administrator, and are available to all UTVM subscribers who choose to use them. Sub-mailboxes may be created and managed in both the Graphic User Interface (GUI) and the Telephone User Interface (TUI). If you are adding a sub-mailbox for each person sharing a single phone line, the simplest method is to add the sub-mailboxes using the GUI. You can then share the box numbers and PINs with the other subscribers.
Sub-Mailboxes are automatically assigned a box number, comprised of the last five digits of your phone number with an additional digit denoting the box's option number in the menu (just like SmartVoice). Example: If your phone number is 471-2345, your primary mailbox number is 12345; when you create your first sub-mailbox, it will be given box number 123451; the second sub-mailbox will be given 123452, etc. If you create a sub-mailbox via the TUI, the sub-mailbox number will be given to you when you create the box. (NOTE re: Known Issue: Although both the TUI and the GUI will allow you to create up to ten sub-mailboxes, the tenth box cannot be selected by callers. The effective limit for sub-mailboxes is nine. This is a known issue that has been communicated to the vendor.) If you delete sub-mailboxes, the next sub-mailbox you create will take the lowest-numbered available slot.
The PIN for each sub-mailbox is automatically assigned, and is comprised of the last four digits of the phone number followed by the sub-mailbox number's final digit. In the example above, the PIN for sub-mailbox 123451 will be 23451. If you create a sub-mailbox via the TUI, the sub-mailbox PIN will be given to you when you create the box.
Repeat these steps until you have the number of sub-mailboxes you need. NOTE re: Known Issue: Although both the TUI and the GUI will allow you to create up to ten sub-mailboxes, the tenth box cannot be selected by callers. The effective limit for sub-mailboxes is nine. This is a known issue that has been communicated to the vendor.
When finished provisioning all sub-mailboxes, press star; you'll be reminded to re-record your main greeting and add sub-mailbox menu options. Press * again if you wish to return to the main menu.
By GUI:
By TUI: