How does this project fit with the strategy?

Add a link to your strategy page

Why are we doing this?

Problem statement

What are the items remaining to be completed in order for Stage 2 to be a success?

Impact of this problem

There's the possibility for an inefficient experience without membership automation.

What's the impact of this problem on our customers and to our business?

How do we judge success?

What are possible solutions?

What do we already know?

Product purchase amount per level of membership

Link to details:

What do we need to answer?

Is there a grace period for payment? How will this effect membership? Will the anniversary date versus the payment date effect membership?

What questions will increase our confidence in the decisions we need to make?

What are the gaps in our understanding?

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What are we doing?

Streamlined process fro customer billing. Membership that runs efficiently with fewest number of clicks and little room for error.

Why will a customer want this?

It's good to get Product Management or Marketing input here: ad poster, press release, blog post

No fuss, no muss membership.

Visualize the solution

It's good to get Design input here: white board sketches, journey map, end to end demo

Link to details:

Scale and scope

It's good to get Engineering input here: t-shirt size estimate

Will have to get Ventas involved to realize goal