Full Mailbox: A voice mailbox may be full even when the Inbox has little or nothing in it. When you delete messages, they go into the Trash bin but are not finally deleted until they reach their 30-day expiration. To check and clear the trash bin, log in online at voicemail.its.utexas.edu. Select the Trash tab, then the Select button at lower left to select all the messages on the page. You can then click the Delete button (trashcan icon) to delete the selected messages. If there are more messages, you can delete them one page at a time until they're all gone.
Find Me, Follow Me: This feature results in the customer being unable to hear the caller or both parties placed on hold. A trouble ticket has been opened with the vendor.
Reply-to-Live feature: If you select this feature at the end of a message, your call will be placed to the sender, but you will not hear their phone ringing (ring-back tone); a feature enhancement has been requested from the vendor.
The Busy greeting does not play; callers hear the No Answer greeting instead. This feature is not supported by the vendor until further notice.
When both forward-busy and forward-no-answer are active, taking one or the other off (using service codes *83 or *85) does not stop forwarding to voice mail as intended. When both are removed, the forwarding stops as expected. I.e., to remove one of the features, you have to remove both, then re-add the one you want to keep.
Express Messaging Issue: Unlike SmartVoice, transfers to the UTVM Express Messaging do not complete; callers transferred to UTVM mailboxes in this way are either dropped or are asked for a PIN. ITS has submitted a Feature Development Request to add an Express Messaging feature that will work with call-transfer.
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