Having trouble installing Zoom on your computer?
Zoom does not open to my UT account on my computer
- Open Zoom
- If you are signed in, sign out (click on your Avatar, select sign out)
- Now DO NOT USE THE EMAIL OPTION, click on the Sign in with SSO button
- Go through the authentication process, now zoom will use your UT account.
Keep Meeting Controls Visible at all Times
How do I delete my Free Zoom Account?
Having issues with slow internet or videos on Zoom?
- Please go here to view troubleshooting tips specific to slow internet or lags in your Zoom video meetings: Slow Internet Connection Tips (content being created 3/20)
A student has no option to raise their hand
- This is likely because the student was logged into Zoom through their public Zoom account and not their UT Zoom account. Please take the following actions:
- If you are logged in with your public Zoom account, delete your free (public) Zoom account using these steps
- Login to your free (public) Zoom account at https://zoom.us/signin (i.e. Not UT Zoom site)
- Follow these instructions: Delete/Terminate Your Zoom Account.
Still, need help?
For McCombs Students, please Contact Media Services via email or phone:
Email VC-Trouble@mccombs.utexas.edu
Call 512-232-6679 (GSB/CBA) and 512-232-4646 (RRH)
For all other UT students, please contact your respective college or school