Having trouble installing Zoom on your computer?

• Please visit the following page of our step-by-step wiki for details on this: Getting Started with Zoom  

Zoom does not open to my UT account on my computer

• Open Zoom
• If you are signed in, sign out (click on your Avatar, select sign out)
• Now DO NOT USE THE EMAIL OPTION, click on the Sign in with SSO button

• Go through the authentication process, now zoom will use your UT account.

Recommended Hardware

If you need audio or video hardware, here are some recommendations. If you cannot find these items in stock, try to find something similar that is available.

• Headphone/Microphone with echo cancellation
  Logitech Over-The-Head Wireless Headset H600 

• Webcam
  Logitech HD Pro Webcam C920, Widescreen Video Calling and Recording, 1080p Camera, Desktop or Laptop Webcam

• Usb Table Top Microphone
  Blue Snowball iCE USB Mic for Recording and Streaming on PC and Mac

Keep Meeting Controls Visible at all Times

• You can keep your meeting controls visible at all times by enabling that feature in the Zoom Settings. Go to Settings/Accessibility/Meeting Controls/and click Always Show Meeting Controls
• Here is more information on meeting controls from Zoom: https://support.zoom.us/hc/en-us/articles/360021921032-In-Meeting-Controls

How do I delete my Free Zoom Account?

• Login to your free (public) Zoom account at https://zoom.us/signin (i.e. Not UT Zoom site)
• Follow these instructions: Delete/Terminate Your Zoom Account.

Having issues with slow internet or videos on Zoom?

• Please go here to view troubleshooting tips specific to slow internet or lags in your Zoom video meetings: Slow Internet Connection Tips (content being created 3/20)

A student has no option to raise their hand

• This is likely because the student was logged into Zoom through their public Zoom account and not their UT Zoom account. Please take the following actions:
  1. If you are logged in with your public Zoom account, delete your free (public) Zoom account using these steps
     
     1. Login to your free (public) Zoom account at https://zoom.us/signin (i.e. Not UT Zoom site)
     2. Follow these instructions: Delete/Terminate Your Zoom Account.

Still, need help? 

For McCombs Students, please Contact Media Services via email or phone:

Email VC-Trouble@mccombs.utexas.edu

Call 512-232-6679 (GSB/CBA) and 512-232-4646 (RRH)

For all other UT students, please contact your respective college or school