Getting Started with UT Voice Mail

UT’s new Voice Over IP (VoIP) phone system comes with its own integrated voice mail system, which has been re-branded “UT Voice Mail” (UTVM).  The information below will help you get started with basic login and setup tasks using your new UTVM mailbox.  Included are steps for popular customizations, help and support information and known issues.

Quick-Start Video:  ITS has produced a step-by-step video demonstration of the following two start-up tasks on YouTube.  Caveat: It does not contain instructions for setting the number of rings (after forwarding calls when you don't answer; see Step 2 below).  We recommend that you right click the link to open it in a separate tab:  UTVM Setup Video

STEP 1 - Personalizing Your UT Voice Mail Box

New vs. Previously Used Mailboxes

Logging in from your campus phone:

Logging in from another phone:

IMPORTANT:  After you've personalized your UTVM box, please proceed to Step 2: Activating Your Mailbox.

STEP 2 - Activating Your UT Voice Mail Box

Unlike in the previous phone system, you can implement and control the call-forward features used with voice mail: forward-no-answer and forward-busy.  Most customers use both, but some prefer to omit one or the other.  Once you’ve personalized your mailbox, you will need to follow these steps to start sending calls to it.  


NOTE for those working from home:  The following procedures can be done using the Bria Enterprise Soft Client:  This a way to log into your office phone using an app on your cell phone or your home computer to make and receive calls on that line.   https://ut.service-now.com/sp?id=kb_article&number=KB0018109


IMPORTANT:  The following steps should be done from the dial tone, so if you are still logged into your mailbox from Step 1 above, hang up.

To forward calls to voice mail when you don't answer the phone:

  1. To activate this feature:  From the dial tone, dial *84 28886 and wait for the confirmation tone, then hang up and proceed to next step:
  2. To set the number of rings:  Please note that you must first perform the previous step (*84 28886) for the following to have any effect.  From the dial tone, dial *33 followed by any number of rings from 2 to 9, wait for the confirmation tone, then hang up.  For example, to set your phone to forward after 2 rings, dial *332.  NOTE: This is the number of rings the caller will hear; the number you hear on your set may vary depending on the type of set you have.  The ring cycle for callers is 6 seconds per ring.

To forward calls to voice mail when you're already on the phone:

To forward all calls straight to voice mail:


Telephone Access

The UTVM access number is 512 232-UTVM (8886).  On campus, dial 2-8886, or the service code #71, followed by your PIN. 

Note:  To check a mailbox on a different phone, do not enter your PIN; press the star key to be prompted for the mailbox number.

Download the Telephone Menu Diagram to see your options when logged in by Telephone.

Web Access

Your login is exactly the same as the telephone login, using your five-digit phone number and the new PIN you chose when logging in by phone the first time.

Using any standard web browser, go to voicemail.its.utexas.edu.


Caller Transfer-Out Feature

Unlike SmartVoice, the new system has only one transfer-out option.  An enhancement request has been registered with the vendor to add more.

  1. Log in by web browser.
  2. In the left-hand navigation pane, click Settings.
  3. In the new window, select Preferences.
  4. Look for “Subscriber Defined Transfer” and check the box next to it.
  5. Below that, enter the five-digit campus number, or ten-digit off-campus number, that you wish callers to transfer to.  No punctuation is necessary.
  6. Scroll to the bottom of the page and press the Save button.
  7. In your greeting, you will need to instruct callers to press 1 if they wish to be transferred.

Automatically Forwarding Messages to Email

 First, set up the email address to forward to:

  1. Log in by web browser.
  2. In the left-hand navigation pane, click Notification.  In the new window, select Set Up Notification.
  3. Enter your email address, and click the Add Attachment button to the right.  (Note:  If you click Add instead of Add Attachment you’ll get a notification of new voice mail without the recording attached.)
  4. You can repeat the previous step to forward messages to multiple addresses, if you like.
  5. Optional:  Edit the Subject and Body fields.
  6. Scroll to the bottom of the page and press the Save button.

Next, verify that forwarding is turned on:

  1. Click Notification again.
  2. This time, click Activate Notification.
  3. If the “Notify me through Email” option is set to Off, select one of the other options.

Send Notification of a New Message to Your Cell Phone

First, set up the email address to forward to:

  1. Log in by web browser.
  2. In the left-hand navigation pane, click Notification.  In the new window, select Set Up Notification.
  3. Enter the email address of your phone.  (Example: 5123456789@mms.att.net.  Different providers will have different addresses.)  
  4. Click the Add button to the right.

Next, verify that forwarding is turned on:

  1. Click Notification again.
  2. This time, click Activate Notification.
  3. If the “Notify me through Email” option is set to Off, select one of the other options.

Help & Support


 
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