Content currently being created 3/21
Student Emergency Services provides assistance, intervention, and referrals to support students navigating challenging or unexpected issues that impact their well-being and academic success.
Personal Emergency Situations
In an instance of family emergency, medical or mental health concern, or academic difficulty due to crisis or an emergency situation please visit:
Emergency Tech Support
UT Student Emergency Services will provide emergency tech support to students who need a computer, phone or high speed internet to access remote classes. If you need such assistance, please submit a request at:
Please visit the following page of our step-by-step wiki for details on this: Getting Started with Zoom
If you need audio or video hardware, here are some recommendations depending on your needs. If you cannot find these items in stock, try to find something similar that is available.
Click on the "Participants" button at the bottom of your Zoom conference screen to access the "Raise Hand" feature. If you still do not have the option, it is possible that you are logged into Zoom through your free public Zoom account and not your UT Zoom account. To avoid confusion please take the following actions to delete/terminate your free (public) Zoom account and then sign in with your UT Zoom account:
Since it is easy to “Join a Meeting” with a Meeting ID with a free Zoom account it is possible that you are logged into Zoom through your public Zoom account and not your UT Zoom account. To avoid confusion please take the following actions to delete/terminate your free (public) Zoom account and then sign in with your UT Zoom account:
If you cannot see the nonverbal icons in the "Participants" window, it is possible that you are logged into Zoom through your public Zoom account and not your UT Zoom account. To avoid confusion please take the following actions to delete/terminate your free (public) Zoom account and then sign in with your UT Zoom account:
Please email techsupport@mccombs.utexas.edu for computer or software problems
Questions/answers to be added
I cannot see the polling questions (include pop up blocker instructions in the wiki)
I cannot see the nonverbal icons in the Participant window
Is it possible to VPN to the MOD or NRG labs to access the required software for a class remotely?
If connection is bad quality (cutting out or an echo), turn video off
Browser recommendations (does Zoom have a recommended browser?)
Still need help?
For McCombs students, please contact Media Services via email or phone:
For all other UT students, please contact your respective college or school