Exams and Quizzes

Exams and quizzes will be administered through Canvas. Your instructor will give you further information

Proctorio

What is Proctorio?

Proctorio is a secure exam monitoring platform that integrates with Canvas and ONLY works within the Chrome web browser. You may encounter this automated system in your exams. If so, please ensure that you have the following installed on your computer. Proctorio only works on a computer, tablet and phone support is not available.

Students must have the following installed on their device (one-time task):

• Chrome browser:  System requirements (Links to an external site) (Windows, Mac, Linux)
• Proctorio browser extension download (Links to an external site)

Proctorio Student Support

Here is a link to the UTexas Proctorio Student Tutorial which contains comprehensive instructions as well as 24/7 support:

• https://utexas.instructure.com/courses/633028/pages/student-tutorials#fragment-3

Tips for students when using Proctorio:

Here are some suggestions for taking a test that it being monitored by Proctorio. 

To contact Proctorio for more assistance, use the live chat option from the extension, or go to  https://proctorio.com/support

• Make sure you’re using the Chrome browser on a desktop or laptop computer. Tablet and phone support is not available
• Make sure your computer is plugged into a power outlet and not running on battery

Proctorio Chrome Extension settings (you can turn these off after you complete the quiz or exam)

• 1. Click the Proctorio extension (shield icon) and select "Manage Extensions" 
  2. Scroll down and make sure the option "Allow this extension to read and change all your data on websites you visit" is set to "On all sites" 
  3. Check to be sure the "Allow in incognito" setting is enabled (the slider should be blue).
  4. You may need to refresh the page or reload the test for these settings to take effect
  5. If checking/modifying the settings does not work, remove and reinstall the extension. Note: the Proctorio extension often reloads with the "Allow in incognito" setting disabled, so walk through the steps above again after reinstalling
• If you have an extension for another proctoring service, besides Proctorio, you need to disable it.
• Reboot your computer before you use Proctorio
• These tips can reduce issues with Proctorio’s camera check of your webcam and mic that runs at the start. Before starting the quiz: 
  • Only open Chrome, close all other programs
  • Make sure you’re in a room that is quiet with good lighting with no glare
  • Make sure your face is close enough to your camera and not too far away
  • If you are wearing glasses you may need to remove them during the camera check that runs at the start
• When Proctorio runs its test of your hardware, if the webcam or microphone tests fail it’s likely an issue with your computer or browser so:
• First, try the links they provide to troubleshoot your issues.  This fixes the issue for some
• Mac users may need to change permissions to allow third-party apps to control things like microphone and webcam
• If you get an alert that your computer is lacking RAM and could crash, still attempt to take the quiz or exam. RAM memory is a regular issue.
• If you’re still having issues, try rebooting your computer and reopening the quiz/exam

Still need help? 

For McCombs students, please contact Media Services via email or phone:

• Email VC-Trouble@mccombs.utexas.edu
• Call 512-232-6679 (GSB/CBA) and 512-232-4646 (RRH)

For all other UT students, please contact your respective college or school