Windows

• logged out user. Log in with itadmin and cleared the Teams cache.

• C:\Users\username\AppData\Roaming\Microsoft
• **Delete the Teams folder in the Microsoft folder**
• user logged back in, started vpn and Teams worked.

Research the issue with log files

If you right click the icon, there's a "get log file" setting which opens a log .txt file at C:\Users\EID\AppData\Roaming\Microsoft\Teams

Mac

1. Quit Microsoft Teams.

2. Delete files in following folders.

“~/Library/Application Support/Microsoft/Teams/Application Cache/Cache”

“~/Library/Application Support/Microsoft/Teams/blob_storage”

“~/Library/Application Support/Microsoft/Teams/Cache”

“~/Library/Application Support/Microsoft/Teams/databases”

“~/Library/Application Support/Microsoft/Teams/GPUCache”

“~/Library/Application Support/Microsoft/Teams/IndexedDB”

“~/Library/Application Support/Microsoft/Teams/Local Storage”

“~/Library/Application Support/Microsoft/Teams/tmp”

3. Restart Microsoft Teams.