A Resource Email Account— also called a Shared Email— has its own email address, mailbox, and calendar. But rather than logging in with an EID and EID password specific to that email account, you login using your own UT EID credentials. Using your own credentials negates the need for sharing credentials among colleagues which increases security. It's also fewer passwords to remember so the chance of not being able to sign in because you don't know the password is decreased (if not eliminated).
If you have any questions about Resource Email Accounts, contact CNS IT by creating a ticket here or by sending an email to help@cns.utexas.edu.
If you'd like a Resource Email Account created for your group or department,
Submit a ticket to CNS IT here or by sending an email to help@cns.utexas.edu and include the following information:
You must have a UT Exchange mailbox in order to access a Shared Email. To check if you're eligible for an Exchange mailbox or if you need to create one, check this Knowledge Base article for information and instructions. |
If you or someone on your team needs to be added to or removed from a Resource Email, include the following in a ticket to CNS IT:
Full Access allows users to open the mailbox, read and delete emails, and view and edit calendar events.
Send As allows users to send emails as the Shared Email. Recipients of emails will see emails as being from the Shared Email's display name.
Send on Behalf allows users to send emails on behalf of the Shared Email Recipients will see emails as being from the user on behalf of the Shared Email.
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The Mail for macOS application is no longer supported for accessing and using Resource Accounts. See the FAQs for more information. |
Please see our wiki here for instructions: How to Configure Office 365 in Thunderbird |
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Please see our wiki here for instructions: How to Configure Office 365 in Thunderbird |
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The GMail application is no longer supported for accessing and using Resource Accounts. See the FAQs for more information. |
The Mail for iOS application is no longer supported for accessing and using Resource Accounts. See the FAQs for more information. |
You must have manager access in order to adjust permissions to the account. If you need manager access or aren't sure if you do, create a ticket with CNS IT including the email address of the Shared Account. Once you have manager access, follow these steps:
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Microsoft has disabled Basic Authentication which means Office 365 accounts can only be logged into through email clients that support Modern Authentication. IMAP— the protocol that previously enabled Resource Accounts to work in Mail and GMail— uses Basic Authentication and will no longer work. The Mail app on macOS supports Modern Authentication which allows for signing in to your personal UT O365 mailbox, however Resource Accounts are not able to authenticate successfully. The GMail app does not support Modern Authentication for logging into Office 365 accounts. We recommend using the Outlook desktop and mobile apps or the Outlook Web App. |
Questions? You can create a ticket with CNS IT using our form or sending us an email at help@cns.utexas.edu.
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