UT’s new Voice Over IP (VoIP) phone system comes with its own new integrated voice mail system, which has been rebranded as “UT Voice Mail” (UTVM).  Once your phone service is transferred to the new phone system, you’ll no longer be using your SmartVoice mailbox.  (In case you have saved messages in your SmartVoice mailbox, it will still be accessible for the foreseeable future.  Note: Messages expire in 30 days by default.)

The information below will help you get started with basic login and setup tasks using your new UTVM mailbox.  Included are steps for popular customizations, help and support information and known issues.  This Wiki will be expanded as time allows.

Telephone Access

The first time you login, you’ll be led through several steps.  The first step is to change your PIN (this step is required); the others are to record your name and your greeting (optional but recommended) so you may want to have your greeting script ready beforehand.

Logging in from your campus phone:

Logging in from another phone:

Activating Your Mailbox

Unlike in the previous phone system, you can implement and control the call-forward features used with voice mail, forward-no-answer and forward-busy.  Most customers use both, but some prefer to omit one or the other.  Once you’ve personalized your mailbox, you will need to program your phone to start sending calls to voice mail.  

To forward calls to voice mail when you don't answer the phone:

To forward calls to voice mail when you're already on the phone:

To forward all calls straight to voice mail:

Desktop Access

All desktop access to your UTVM account is by web browser.  UTVM accounts are not associated with names and EIDs, so you will no longer use your EID login to access voicemail via web browser.  Your login is exactly the same as the telephone login, using your five-digit phone number and the new PIN you chose when logging in by phone the first time.

To log in, use any standard we browser and go to http://voicemail0.its.utexas.edu:8082/VXView/

Caller Transfer-Out Feature

Unlike SmartVoice, the new system has only one transfer-out option.  An enhancement request has been registered with the vendor to add more.

  1. Log in by web browser.
  2. In the left-hand navigation pane, click Settings.
  3. In the new window, select Preferences.
  4. Look for “Subscriber Defined Transfer” and check the box next to it.
  5. Below that, enter the five-digit campus number, or ten-digit off-campus number (local numbers only but you must still enter the area code), that you wish callers to transfer to.  No punctuation is necessary.
  6. Scroll to the bottom of the page and press the Save button.
  7. In your greeting, you will need to instruct callers to press 1 if they wish to be transferred.

Automatically Forwarding Messages to Email

 First, set up the email address to forward to:

  1. Log in by web browser
  2. In the left-hand navigation pane, click Notification.In the new window, select Set Up Notification.
  3. Enter your email address, and click the Add Attachment button to the right.  (Note:  If you click Add instead of Add Attachment you’ll get a notification of new voice mail without the recording attached.)
  4. You can repeat the previous step to forward messages to multiple addresses, if you like.
  5. Optional:  Edit the Subject and Body fields.
  6. Scroll to the bottom of the page and press the Save button.

Next, verify that forwarding is turned on:

  1. Click Notification again.
  2. This time, click Activate Notification.
  3. If the “Notify me through Email” option is set to Off, select one of the other options.

Help & Support

The UTVM Subscriber Guide is the full user guide, including sections on telephone and web access (the latter referred to as VXView in the manual).  I’m also sending a map of the Telephone User Interface (TUI), taken from the Subscriber Guide for easy access, called UTVM TUI Menu Map.  These documents have not yet been rebranded from the vendor (GenBand) to UT Voicemail.  Some features described in these guides may not be supported at UT or with the basic voice mail configuration.  Here’s a list of features not in service for your mailbox:

Known Issues

Telephone User Interface (TUI)

Graphical User Interface (GUI)

Contact Us


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