About Sub-Mailboxes

Sub-mailboxes can be created and associated with your primary mailbox, and accessed by callers by dialing an option in a menu that you record.  Sub-mailboxes are managed by the subscriber (rather than the administrator), and are available to all UTVM subscribers who choose to use them.  Sub-mailboxes may be created and managed in both the Graphic User Interface (GUI) and the Telephone User Interface (TUI).  If you are adding a sub-mailbox for each person sharing a single phone line, the simplest method is to add the sub-mailboxes using the GUI.  You can then share the box numbers and PINs with the other subscribers. 

Sub-Mailbox Numbers  

Sub-Mailboxes are automatically assigned a box number, comprised of the last five digits of your phone number with an additional digit denoting the box's option number in the menu (just like SmartVoice).  Example:  If your phone number is 471-2345, your primary mailbox number is 12345; when you create your first sub-mailbox, it will be given box number 123451; the second sub-mailbox will be given 123452, etc.  If you create a sub-mailbox via the TUI, the sub-mailbox number will be given to you when you create the box.  (NOTE re: Known Issue:  Although both the TUI and the GUI will allow you to create up to ten sub-mailboxes, the tenth box cannot be selected by callers. The effective limit for sub-mailboxes is nine.  This is a known issue that has been communicated to the vendor.)  If you delete sub-mailboxes, the next sub-mailbox you create will take the lowest-numbered available slot. 

Sub-Mailbox PINs 

The PIN for each sub-mailbox is automatically assigned, and is comprised of the last four digits of the phone number followed by the sub-mailbox number's final digit.  In the example above, the PIN for sub-mailbox 123451 will be 23451.  If you create a sub-mailbox via the TUI, the sub-mailbox PIN will be given to you when you create the box. 

Important Considerations  

To add sub-mailboxes via the GUI: 

 
Repeat these steps until you have the number of sub-mailboxes you need.  NOTE re: Known Issue:  Although both the TUI and the GUI will allow you to create up to ten sub-mailboxes, the tenth box cannot be selected by callers. The effective limit for sub-mailboxes is nine.  This is a known issue that has been communicated to the vendor. 

To add sub-mailboxes via the TUI: 

 
When finished provisioning all sub-mailboxes, press star; you'll be reminded to re-record your main greeting and add sub-mailbox menu options.  Press * again if you wish to return to the main menu.

Accessing Sub-mailboxes

By GUI:

By TUI:


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