If the mailbox exists, you will hear its greeting. If not, you will hear that the "service is temporarily unavailable." You can then proceed to request new service or reassignment of the existing mailbox, as appropriate.
Unlike SmartVoice, UTVM is provided free of charge to customers whose telephone service has been converted to the new VoIP telephone switch. UTVM mailboxes are no longer tied to names and EIDs. To request new service, simply email email@example.com with the following:
To request mailbox reassignment, send an email to firstname.lastname@example.org. Include the phone number(s) and subscriber name(s) and specify one the following options for each reassigned mailbox:
Option 1: Complete Mailbox Replacement
This option is the cleanest for the end user, because all settings (such as email notification and forwarding) and recordings (such as name, standard greeting, extended absence greeting, etc.) will be removed. However, any messages (played or unplayed) in the mailbox will also be removed and cannot be retrieved.
Option 2: PIN Reset Only
This option retains any messages (played or unplayed) left in the mailbox, but also retains any greetings and settings used by the previous mailbox owner. When choosing this option, the new owner will be advised to check and update all settings and greetings using the following checklists:
Send an email to email@example.com requesting cancellation of voice mail, and provide the phone number(s).
The customer (or the TSC) is responsible for ensuring that the forwarding features have been turned off on the phone: