Adding, Reassigning and Canceling UTVM

Determining if UTVM Service Already Exists for a Phone Number

If the mailbox exists, you will hear its greeting.  If not, you will hear that the "service is temporarily unavailable."  You can then proceed to request new service or reassignment of the existing mailbox, as appropriate.

Adding New UTVM Service

Unlike SmartVoice, UTVM is provided free of charge to customers whose telephone service has been converted to the new VoIP telephone switch.  UTVM mailboxes are no longer tied to EIDs.  To request new service, email with the following:

Reassigning UTVM Mailboxes 

To request mailbox reassignment, send an email to with the following:

Option 1:  Complete Mailbox Replacement 

This option is the cleanest for the new subscriber, because all settings (such as email notification and forwarding) and recordings (such as name, standard greeting, extended absence greeting, etc.) will be removed.  However, any messages (played or unplayed) in the mailbox will also be removed and cannot be retrieved.

Option 2:  PIN Reset Only 

This option retains any messages (played or unplayed) left in the mailbox, but also retains any greetings and settings used by the previous subscriber.  When choosing this option, the new subscriber will be advised to check and update all settings and greetings using the following checklists:

GUI Settings

Cancelling UTVM Service 

Send an email to requesting cancellation of voice mail, and provide the phone number(s).  
The customer (or the TSC) is responsible for ensuring that the voice mail related features have been turned off on the phone:

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