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The Update Experience
Similar to Windows and Office updates, updates for third party software will be scheduled for installation. These updates tend to have minimal impact and are often not noticed by a user especially if the application is not open. However, if the application to be updated is in conflict (i.e., The application is in use) there will be a notice such as the one below giving the option to close the application and install the update or to snooze (defer) the installation.
The installation of the update can be deferred for 4 days. If no action is taken (e.g., You're away from your desk) after 5 minutes, the installation will be auto deferred.
This prompt will be repeated once a day until the installation can no longer be deferred. When that happens the only option left is to close and update the software.
The cycle explained
On Tuesdays beginning around 11am any new application updates will appear in the Software Center as 'Available'. On Thursday at 11am the deadline for these updates is met and devices will install any applicable updates if the application is closed. If the application is open, the deferral schedule of prompting once per day will begin. Users can defer via the toast notification seen above. The deferral period ends on Monday at 11 am and if the application is still open it will be closed and updated.
Related Information
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Jamf Connect Community Best Practices (Endpoint Management)
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Jamf Application Patching End User Experiences (Endpoint Management)
EPM is available to IT Support Organizations (ITSOs) with any endpoint management questions. If you have a question about a specific endpoint client, please reach out to your local endpoint client support organization.Search UT EPM Documentation
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