This workflow is currently in use by a set number of departments under the college. We are working to roll it out to the entire college over the next few months.
Quick Link Reference
|Link||Role to Fill Out Link||Note||Link|
|Help Request form||User/Purchaser/Manager|
This will create a ticket to start a conversation with IT, your ticket number will automatically be generated and can go on your purchase order as well as be used to reference in the tickets below.
|PO Submitted Survey|
After the computer is purchased before it shows up.
Either the purchaser sends the user the link before the computer is ordered to assist with quoting or IT sends it after the computer is ordered to aid in setting up the computer. If the end-user needs assistance filling out the survey they can call 512-232-1077.
Inventory/Tagger/Person who has the computer
After the computer is tagged. If it is a used computer, then anyone with the computer can fill out the survey.
|New Employee||Manager/HR/Assistant||We ask the person who knows the most detail about the position (hardware/software needs, access needs, etc) to fill out the survey. Please review this: Computer Setup and Services.||https://utexas.qualtrics.com/jfe/form/SV_7ZE6IwRCJkgRzsV|
|Exit Employee||Manager/HR/Assistant (not the exiting employee)||We ask the person who knows the most detail about the position (hardware/software needs, access needs, etc) to fill out the survey. To eliminate the need to involve the ISO/UT Legal, please review this to see all that is involved: Employee Off Boarding Process.|