UTBox Frequently Asked Questions
- What is UTBox?
- Features of UTBox
- How much space do I get with UTBox?
- Can I obtain more space than the default quota for my university account?
- Can I share files on UTBox with other people?
- How many versions of a file will UTBox retain?
- What is the retention period for deleted items?
- Is UTBox 508 compliant for those with special accessibility needs?
- Managing Data
- Can I migrate my DropBox data to UTBox?
- Can I migrate my Google Apps data to UTBox?
- Can I migrate my SharePoint data to UTBox?
- Can I sync UTBox files to my computer?
- Can I access UTBox files from my mobile device?
- What if my research is export-controlled and I need access outside of the U.S?
- Can UTBox be used for Green Output?
- What is the maximum single file size that can be uploaded?
- Can I upload very large files via a faster mechanism?
- Is there an option if I want to upload a very large volume of data to UTBox?
- Is a WebDAV option available with UTBox?
- Account Management
What is UTBox?
UTBox is a campus-wide service that allows faculty, staff, and students at the University of Texas at Austin to use Box cloud-based file sharing for business and academic purposes.
How does it compare with other similar services?
Here is a helpful resource that compares Box to DropBox, Google Drive, etc.
Who can use UTBox?
Current students, faculty and staff at the University of Texas at Austin are allowed to use UTBox for business and academic purposes.
Do I have to pay for UTBox?
UTBox users do not have to pay for the base service. The UTBox service is identified as a Common Good service for the campus.
Is UTBox safe to use for Category I (Confidential) data?
UTBox has been approved by the Information Security Office for use with Category I (Confidential) data, including HIPAA data. Some other types of sensitive data may not be used on UTBox. See the ISO Decision Matrix for Cloud Services for details on which Category I (Confidential) data is approved for use with UTBox. Please consult the Information Security Office if you have questions.
How do I get an account for UTBox?
Current UT students, faculty and staff can simply log in to the UTBox service with their EID. Doing so will create an account if one does not exist.
Features of UTBox
How much space do I get with UTBox?
By default, each student user is allocated 150-Gigabytes per account. Faculty and staff have a default quota of 2-Terabytes of storage. Faculty and staff may qualify for additional allocations. Justifications for additional storage space may be submitted to the ITS Help Desk.
Can I obtain more space than the default quota for my university account?
Yes, justifications for additional storage space may be submitted to the ITS Help Desk. No additional charges will be applied for approved increases.
Can I share files on UTBox with other people?
Yes, UTBox has many collaborative features that allow you to share files and folders with colleagues here on campus as well as outside of campus. Please be sure to adhere to relevant University IT policies when sharing University data. For instructions on how to share files in UTBox, please see the Collaboration Videos in the Box User Video Library.
How many versions of a file will UTBox retain?
UTBox will retain up to 100 versions of a given file as long as the account has available storage quota.
What is the retention period for deleted items?
Items that are stored in the Trash are automatically deleted after 30-days.
Is UTBox 508 compliant for those with special accessibility needs?
Yes, a dedicated 508 compliant site is maintained by Box. The Accessible Box Version is available at: https://a.box.com.
Can I migrate my DropBox data to UTBox?
Yes, please see the following article.
Can I migrate my Google Apps data to UTBox?
Yes, please see the following article.
Can I migrate my SharePoint data to UTBox?
Yes, please see the following article.
Can I sync UTBox files to my computer?
Yes, Box has desktop sync clients for many operating systems. Please see the tutorials for these software for more information.
Can I access UTBox files from my mobile device?
Yes, Box has mobile device applications for use with UTBox. Please see the tutorials on the UTBox Wiki Pages for these software for more information.
What if my research is export-controlled and I need access outside of the U.S?
Accessing export controlled information via Box while outside the U.S. could require an export license (even if the information is encrypted) and that they should check with the University Export Control Officer ( firstname.lastname@example.org ) with questions prior to travel?
Can UTBox be used for Green Output?
ITS allows Green Output to be sent to Austin Disk. UTBox will not be a destination for Green Output at this time.
What is the maximum single file size that can be uploaded?
Currently UTBox supports a maximum file size of 15 GB via Web and/or FTP services.
Can I upload very large files via a faster mechanism?
Yes, you can use Box's secure FTP service in combination with your preferred FTP client (e.g., FileZilla). The maximum file upload size via the web interface is 10GB, but the FTP service will be useful to realize faster upload speeds.
Note that FTP access might not be ideal for normal day-to-day access to Box, but can be useful when moving many thousands of files from an archive to Box or when a faster upload than provided by BoxSync is needed.
Is there an option if I want to upload a very large volume of data to UTBox?
Larger migrations can be handled through a third party migration service (like SkySync) or with Box's consulting team's migration services. Here's an overview of that service:
Is a WebDAV option available with UTBox?
Yes, WebDAV is available via https://dav.box.com/dav using your cloudID and your external password?
Can I obtain a departmental UTBox account to share with my team?
Yes, departmental IT support staff or Technical Support Coordinators (TSCs) will first need to ensure a guest EID is created and dedicated for this function. The guest EID will need to have an utexas.edu group e-mail address (not a single end-user) associated with it -- a UTlists address is preferred. Next, the departmental IT support staff or TSC will contact the Information Security Office to ask that the guest EID be assigned a UTBox entitlement. By default such group accounts will have an unlimited storage quota set.
How do I get support for UTBox?
There are multiple areas for support of UTBox. For instructions on how to use UTBox, please see the Box User Resources web page. For assistance with issues with the UTBox service, please use the Box Support Pages. For assistance with account or problems logging in, please contact the Information Security Office.
Where can I get tutorials to learn how to use UTBox?
For instructions on how to use UTBox, please see the Box User Resources web page.
You can also watch several on-demand short videos, which will highlight a variety of ways you can leverage UTBox.
What is a CloudID?
Please see the CloudID FAQ.
What happens to my Box account when I leave the university?
When an active student, staff, or faculty member leaves the university their access to UT Box, along with a number of other services, will be restricted. All content stored by that individual will be escrowed for 120-days. Any content that has been shared with others will still be available for 120-days. Co-owners and collaborators of files are encouraged to make a local copy before the end of the 120-day period. If the individual does not return as an active student, staff, or faculty member before the end of 120-day period the associated content will be destroyed.