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To allow callers to transfer out of your mailbox to another phone (such as a receptionist or your cell phone), follow these steps:

  1. Log into your voice mail account online (right-click this link to open in a new tab or window: https://voicemail.its.utexas.edu) using your 5-digit campus phone number and voice mail PIN.
  2. In the left-hand navigation pane, click Settings.
  3. In the new window, select Preferences.
  4. Look for “Subscriber Defined Transfer” and check the box next to it.
  5. Below that, enter the five-digit campus number, or ten-digit off-campus number, that you wish callers to transfer to.  No punctuation is necessary.
  6. Scroll to the bottom of the page and press the Save button.
  7. In your greeting, you will need to instruct callers to press 1 if they wish to be transferred.  NOTE:  The transfer cannot be made after the beep, so compose your greeting to give callers enough time to respond.


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