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titleOutlook Desktop Client
  1. In the Outlook app, on the Tools menu, click Accounts.
  2. Click the Plus Sign, then click New Account.
  3. In the E-mail address field, enter the email address of the shared mailbox, then click Continue.
  4. Upon clicking Continue, a UTexas login window will appear. Enter your personal EID and EID password and authenticate with Duo to finish adding the account. 

Note: The new Outlook for Mac (enabled with the "New Outlook" toggle switch) does not support Shared Emails or Delegates. For more details, see the FAQs.

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titleApple Mail
Info
titleNote

There are known issues of Office365 email accounts not working properly in Apple Mail. We recommend using another mail client to access all Office365 email accounts.

  1. In Apple Mail, go to Mail, then Add Account, then choose Other.
  2. Fill out the choices then click Sign In:
    1. Name: Shared Email's display name
    2. Email: Resource Email Account address
    3. Password: your EID password
  3. On the next page, 
    1. Keep the email address the same
    2. Username: personal-exchange-address/resource-address
    3. Password: personal-EID-pw
    4. Account Type: IMAP
    5. Incoming server: outlook.office365.com
    6. Outgoing server: smtp.office365.com
    7. Click Sign In
  4. Go to Mail then choose Preferences
  5. Select the Resource Account, then click Server Settings and go to the Outgoing Settings
  6. Change the username to be your personal exchange email account address.

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titleMail for iOS

The Mail for iOS application is no longer supported for accessing and using Resource Accounts. See the FAQs for more information.


Anchor
FAQs
FAQs
FAQs

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titleCan I add/remove access to a Resource Account myself?

You must have manager access in order to adjust permissions to the account. If you need manager access or aren't sure if you do, create a ticket with CNS IT including the email address of the Shared Account.

Once you have manager access, follow these steps:

  1. Sign in to the Resource Admin Tool online using your EID and EID password. 
  2. In the left hand navigation bar, go to Modify Shared. 
  3. Click on the name of the Shared Email, then click Select Resource. 
  4. The fields on the page will populate with the current settings for the Shared Email. 
  5. To give someone access:
    1. Enter the person's EID in the appropriate field, then click the button to give them the needed permission. 
  6. To remove permission:
    1. Click on the person's name, then click Remove User. 
    2. Do this for every permission you'd like to remove them from. 

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titleWhy can't I use a Shared Email in the Mail for iOS app?

UT Austin Office 365 accounts can no longer use IMAP, POP, or SMTP protocols to connect to Office 365 Exchange Online. This increases security and closes an attack vector that is used in a large percentage of email-based attacks. For more information, please see this knowledge base article: https://ut.service-now.com/sp?id=kb_article&number=KB0018268

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titleI switched to the "New Outlook" in my Mac desktop app and now Shared Emails aren't working. Why?

Microsoft has added additional features and a new look to the Outlook for Mac application, however, the new Outlook for Mac has limitations. Currently, it does not support Shared Emails, Delegates, Block Sender, and other features. The new Outlook for Mac is not required and updating your Outlook app will not turn on the new look automatically.

If you'd like to use the new Outlook for Mac but manage Resource Email accounts, one option is to manage Resource accounts using the Outlook Web App. 

For more information about the new Outlook for Mac, its additional features, and limitations, see Microsoft's support page here. 




Questions? You can create a ticket with CNS IT using our form or sending us an email at help@cns.utexas.edu. 

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