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titleGMail for Mobile

Important: All features of Resource Email accounts are not guaranteed to work in the GMail mobile apps app due to changes in protocol support for UT Office 365 accounts. See the FAQs for more information.

  1. In the GMail mobile app, click on your account icon, then click Add Account.
  2. Choose Office 365 as the account type.
  3. Enter the Shared Email email address.
  4. When prompted for Incoming Server Settings:
    1. Username: your-personal-email-address/resource-email-address
    2. Password: Your EID password
    3. Leave all other settings as default.
  5. When prompted for Outgoing Server Settings:
    1. Username: your personal Exchange email address
    2. Password: your EID password
    3. Server hostname: smtp.office365.com
  6. When prompted for a name, enter the Shared Email Display Name.

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titleWhy can't I use a Shared Email in the Mail for iOS app?

UT Austin Office 365 accounts can no longer use IMAP, POP, or SMTP protocols to connect to Office 365 Exchange Online. This increases security and closes an attack vector that is used in a large percentage of email-based attacks. For more information, please see this knowledge base article: https://ut.service-now.com/sp?id=kb_article&number=KB0018268

The Mail app doesn't support Office 365 Resource Accounts natively. While the Mail app supports manual configuration using IMAP, POP and SMTP protocols, UT Office 365 accounts don't support using those protocols. 


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titleWhy isn't my Shared Email working in the GMail mobile app?

UT Austin Office 365 accounts can no longer use IMAP, POP, or SMTP protocols to connect to Office 365 Exchange Online. This increases security and closes an attack vector that is used in a large percentage of email-based attacks. For more information, please see this knowledge base article: https://ut.service-now.com/sp?id=kb_article&number=KB0018268

The GMail app doesn't support Office 365 Resource Accounts natively. While the GMail app supports manual configuration using IMAP, POP and SMTP protocols, UT Office 365 accounts don't support uaing those protocols. 


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titleI switched to the "New Outlook" in my Mac desktop app and now Shared Emails aren't working. Why?

Microsoft has added additional features and a new look to the Outlook for Mac application, however, the new Outlook for Mac has limitations. Currently, it does not support Shared Emails, Delegates, Block Sender, and other features. The new Outlook for Mac is not required and updating your Outlook app will not turn on the new look automatically.

If you'd like to use the new Outlook for Mac but manage Resource Email accounts, one option is to manage Resource accounts using the Outlook Web App. 

For more information about the new Outlook for Mac, its additional features, and limitations, see Microsoft's support page here. 

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