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Comment: Update instructions to add using "new" outlook. (still need to update instructions for "old" outlook but I need to restart my computer because outlook is broken for me

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titleAdd the Resource Account so It Displays Under Your Primary Inbox in the Outlook Web App
  1. Sign in to your personal account in the Outlook Web App using your UT EID and password then authenticating with Duo. 
  2. Right-click the bolded Folders header in the left navigation pane, and then choose Add Shared Folder.
  3. In the Add Shared Folder dialog box, type the email address, then select Add. If a UT Austin login window appears, enter your personal EID and password and authenticate with Duo.

Mac

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title"Legacy" Outlook Desktop Client
  1. In the Outlook app, on the Tools menu, click Accounts.
  2. Click the Plus Sign, then click New Account.
  3. In the E-mail address field, enter the email address of the shared mailbox, then click Continue.
  4. Upon clicking Continue, a UTexas login window will appear. Enter your personal EID and EID password and authenticate with Duo to finish adding the account. 


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title"New" Outlook Desktop Client
  1. In the Outlook app, on the Tools menu, click Accounts.
  2. Click the Plus Sign, then click Add Open Shared Mailbox...
  3. In the E-mail address field, enter the email address of the shared mailbox, then click Add
Note: The new Outlook for Mac (enabled with the "New Outlook" toggle switch) does not support Shared Emails or Delegates. For more details, see the FAQs
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titleApple Mail

The Mail for macOS application is no longer supported for accessing and using Resource Accounts. See the  FAQs for more information.

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titleWhy can't I use a Shared Email in Apple Mail, Mail for iOS, or GMail mobile app?

Microsoft has disabled Basic Authentication which means Office 365 accounts can only be logged into through email clients that support Modern Authentication. IMAP— the protocol that previously enabled Resource Accounts to work in Mail and GMail— uses Basic Authentication and will no longer work. The Mail app on macOS supports Modern Authentication which allows for signing in to your personal UT O365 mailbox, however Resource Accounts are not able to authenticate successfully. The GMail app does not support Modern Authentication for logging into Office 365 accounts. 

We recommend using the Outlook desktop and mobile apps or the Outlook Web App. 

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titleI switched to the "New Outlook" in my Mac desktop app and now Shared Emails aren't working. Why?

Microsoft has added additional features and a new look to the Outlook for Mac application, however, the new Outlook for Mac has limitations. Currently, it does not support Shared Emails, Delegates, Block Sender, and other features. The new Outlook for Mac is not required and updating your Outlook app will not turn on the new look automatically.

If you'd like to use the new Outlook for Mac but manage Resource Email accounts, one option is to manage Resource accounts using the Outlook Web App. For more information about the new Outlook for Mac, its additional features, and limitations, see Microsoft's support page here. 





Questions? You can create a ticket with CNS IT using our form or sending us an email at help@cns.utexas.edu. 

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