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Respond to questions within 3 business days. But, we understand that your coursework comes first. If you have a busy week ahead, respond by saying you’ve read the email, and give the student the option of waiting for your response or forwarding the student to another liaison (see the email template below). 

BCC BCC on all responses.

Your tone can remain informal and friendly. Use your best judgment - this website provides some good tips for email etiquette.