- Make sure you’re using the Chrome browser on a desktop or laptop computer. Tablet and phone support is not available
- Make sure your computer is plugged into a power outlet and not running on battery
- Make sure your Proctorio Chrome Extension access setting is “on all sites” before taking quiz. You can turn this off after you complete the quiz or exam.
- Before These tips can reduce issues with Proctorio’s camera check of your webcam and mic that runs at the start. Before starting the quiz make :
- Make sure you’re in a room that is quiet with good lighting with no glare
- Make sure your face is close enough to your camera and not too far away
- If you are wearing glasses you may need to remove them during the camera check that runs at the start
- When Proctorio runs its test of your hardware, if the webcam or microphone tests fail it’s likely an issue with your computer or browser so:
- First, try the links they provide to trouble shoot your issues. This fixes the issue for some
- If that doesn’t help, use the Live Chat feature to talk to someone at Proctorio to resolve your issue. Do not ignore this option because Proctorio Support is experienced in resolving issues
- If you get an alert that your computer is lacking RAM and could crash, still attempt to take the quiz or exam.
- If you’re still having issues, try rebooting your computer and reopening the quiz/exam