Please check back here for updates M-F at 3 pm 7/15/21 3:00pm: There are no major updates today, please just review yesterday's notes below. If possible, please leave your computer powered on tonight as we try to get all affected computers remediated. 7/14/21 3:00pm: There are no major updates today, please just review yesterday's notes below. If possible, please leave your computer powered on tonight as we try to get all affected computers remediated.
7/13/21 6:35pm: For the computers that need to upgrade to newer OS first:
You will start getting popups every 4 hours to install the upgrade at 1 AM on Thursday. If you haven't installed the upgrade yet, you will get your last popup Thursday 11 pm and forced upgrade/restarts will begin Friday at 1am.
After the above upgrade and for computers with newer OS's:
We will remotely apply the hotfixes without your interaction since this one doesn't require a reboot. After the update we will lift the restriction so printing will start working, a reboot may be required.
7/13/21 2:18pm: CNS IT will begin pushing patches in short phases over the course of the week for your Managed Windows Device(s) to update: - The Windows Operating System.
- The monthly Windows Security Updates (July 2021).
- The patches released to mitigate the Printer Spooler service issues.
As we detect systems with Printer Spooler service patches applied, we'll start lifting the policies that we stopped and disabled. A reboot may be required in order to see printing available again.
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| 7/12/21 11:07 am: We dedicated full-time support to this emergency until it is resolved. The updates released by Microsoft last week have been made available to only a subset of Windows 10 versions, and our environment is diverse with all versions of Windows 10. For older versions of 10 to work, computers need to be upgraded, so we have been working on a solution to enable end-users to do this as multiple restarts are required, and we do not want to disrupt end-users further. When a patch is released, we do due diligence by testing the update on diverse environments before sending it out to computers to potentially catch any issues (especially in a patch that was released in an emergency). We are working through computers that do not require the upgrade first, then will move to the older versions of Windows 10. If you need printing sooner, please submit a ticket to help@cns.utexas.edu, and we will help remediate it. More updates to come at 3 pm. |
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