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If the mailbox exists, you will hear its greeting. If not, you will hear that the "service is temporarily unavailable." You can then proceed to request new service or reassignment of the existing mailbox, as appropriate.
Adding New UTVM Service
Unlike SmartVoice, UTVM is provided free of charge to customers whose telephone service has been converted to the new VoIP telephone switch. UTVM mailboxes are no longer tied to EIDs. To To request new service, email utvoicemail@austin.utexas.edu with the following:
- the phone number(s) needing new voice mail service
- the subscriber's name associated with each phone number (may use department name if mailbox is to be shared)
- cc: to the subscriber(s) (we'll reply-to-all with the instructions)
- your contact phone number in case we have questions
- NOTE: If you need a greeting-only mailbox that will not accept messages, please specify that in your email.
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