This service does NOT work with Microsoft Teams Phone, which has its own built-in voice mail service. If you sign up for MS Teams Phone your line is automatically removed from UT Voice Mail. (Customers may use MS Teams and UT Voice Mail, but not MS Teams Phone and UT Voice Mail.)
If the mailbox exists, you will hear its greeting. If not, you will hear that the "service is temporarily unavailable." You can then proceed to request new service or reassignment of the existing mailbox, as appropriate.
To request new service, email email@example.com with the following:
To request mailbox reassignment, send an email to firstname.lastname@example.org with the following:
This option is the cleanest for the new subscriber, because all settings and greetings will be removed. However, any messages (played or unplayed) will also be removed and cannot be retrieved.
This option retains any messages (played or unplayed) left in the mailbox, but also retains any greetings and settings used by the previous subscriber. (The new subscriber will be provided a list of greetings and settings to check and update.)
Send an email to email@example.com requesting cancellation of voice mail, and provide the phone number(s).
Send an email to firstname.lastname@example.org describing in as much detail as possible the nature of the trouble you're experiencing. A ServiceNow ticket will be automatically created.
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