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Systems Administrator I
Information Technology Group at
The Cockrell School of Engineering at
The University of Texas at Austin
Mobl: (512) 715-4320
jstromberg@utexas.edu
service.desk@engr.utexas.edu
www.engr.utexas.edu/computing
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Recording Screenshots to describe problems
Sometimes it is easier to attach a screenshot of a problem when emailing IT.
- Option 1. Use the Snipping tool on PC or a similar tool on Mac
- Option 2. Use the "Record Steps to Reproduce a Problem" tool on PC
Note: The screenshots above were first captured using the Problem Steps Recorder (Option 2) and then capturing just a portion of each image using the Snipping tool (Option 1)