For the quickest system and user support of hardware and software, email the computing group at helpdesk@astro.as.utexas.edu . Requests are immediately forwarded to appropriate staff. See Helpdesk 101 for details, and to speed resolution of requests.  Clicking on "Core Services Status" below, will take you to a page with more detail on current system outages.

Planned Maintenance

• 7 July @ 5:00 PM - astro email (& thus webmail) SSL Security Certificates Update

  The SSL security certificates must be updated for mail services on astro to provide compatibility with utexas.edu mail services. SSL Certificate configuration continues to be a recondite undertaking with a plethora of convoluted methodologies and a poverty of guidance. In short, this may take awhile.

  5:00 PM astro email and webmail will be taken off-line for the SSL certificate updates.

  
  
• 1 May 2015 @ 11:30  - In preparation for upcoming rewiring of our switch closet in RLM, there will be work performed to clear off a switch to use in the refit.  What this means for the user base is that there is a possibility that the connections in your rooms may be momentarily lost as connections are rerouted.  This is a joint project with CNS and is needed to get the refit that the closet desperately needs.  If you experience any lasting problems with your computer or phone connections, please send an email to helpdesk.  None of our core services are planned to be down due to this maintenance.  This only effects connections to individual offices.
• 13 May @ 5:30 PM - astro and our other Solaris servers, ftp and gemini, will be rebooted at 5:30 PM today to apply maintenance and security patches. The updates have already been installed but require a reboot to be applied. The following services will be affected and be offline while the system are rebooting which hopefully will take less than 15 minutes.
  
  • astro email
  • webmail
  • Anonymous FTP