Outlook & OWA - Office 365 Resource Mailbox

• Send Email from a Resource mailbox
• Access Resource Mailbox with Windows Outlook
• Access resource Mailbox via Outlook Web App (OWA)
• Access Resource Mailbox via Mac Outlook

Send Email from a Resource Mailbox Email Address 

Windows Outlook

• In a new message, go to the Options tab and select the From button in the Show Fields section
• Select the From button in the new message and find the mailbox name in the Global address list
• NOTE:  You must choose it from the GAL and not enter it by hand

If you reply to a message in the shared mailbox, the reply address will be the shared mailbox.

TIP:  You can also drag the shared Inbox to your Favorites section in the left pane of your mail view in Outlook.  The Inbox “shortcut” will change to bold when new email arrives.

Outlook Wep App (OWA)

If you are connected the resource mailbox via OWA, new messages and replied to messages will come from the resource mailbox address.

Access Resource Mailbox with Windows Outlook 2019/2021

To add the mailbox to your PC Outlook 2019/2021 folder list, please do the following:

• In Outlook, Go to the File Tab
  • 
• Choose Account Settings> Account Settings
  • 
    
    
    
• Select Change
  • 
    
    
    
• Select More Settings
  • 
    
    
    
• Advanced Tab
• Select Add
• Enter:  <Enter the mailbox address or display name>
• Select OK… until you get through all the windows.
• The mailbox will now be in your folder list

Access Resource Mailbox via Outlook Web App (OWA)

You can also view the mailbox via a web browser. When you send a message in OWA in comes "from" the mailbox you are viewing.

Option 1:

https://outlook.office.com/owa/<mailbox email address>

For example:

https://outlook.office.com/owa/ecac@engr.utexas.edu/

When prompted for a user name and password on the UT login page, enter your EID and EID password.

Option 2:

• Log into your own mailbox, https://outlook.office365.com.
• Once logged in, choose your initials in the top right corner and select "Open another mailbox"
• In the search box, enter the display name or the email address of the mailbox
• When the mailbox is found, select it and select "open".
  
  

Access Resource Mailbox via Mac Outlook

1. On the Tools menu, click Accounts.

2. Click on Delegation and Accounts.
3. Click on Shared With Me.

4. Click the plus sign and then enter the email address of the shared mailbox and click Add.

5. You will be directed to the UT login page and will be required to use DUO (2nd factor authentication).