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THE MIGRATION IS COMPLETE!

Please follow ALL steps on this page and associated sub-pages.

Note: Email addresses will not auto-complete until you've typed them in at least once. Even if you've emailed john.doe@mccombs.utexas.edu a hundred times before the migration, you will actually have to type the entire address out at least once post migration. After that, Outlook will store that information and autocomplete the address for you the same as before. If you are unsure of someone's address, you can always open a new email message:

  1. Click on Address Book
  2. Enter the name you of the person you are looking for
  3. Highlight the name you want
  4. Click on To/ Cc/ or Bcc
  5. Click OK

Note: You may be prompted multiple times to re-enter your credentials (even if you selected Remember my credentials).

Note: You may see old emails that you've deleted, appearing in your inbox marked as "unread". These emails were probably deleted from your Inbox and added to your Trash. However, if the Trash was not emptied prior to the migration then those emails were copied over. They are not duplicates or an indication of any further or ongoing issue. Simply delete them again. You can empty the Trash or not, after. That only affected the Migration and not normal operation.


  1. Exit out of Outlook completely.
  2. Open Microsoft Word (open either a blank document or any word document on your computer)
  3. Go to FIle > Options > Advanced
  4. Scroll down to "display"
  5. Check the box Disable Hardware Graphics Acceleration
  6. Exit Microsoft Word.
  7. Try creating your new Profile again.

 POST MIGRATION

VERIFY MIGRATION VIA OUTLOOK WEB ACCESS

CONFIGURE COMPUTER AND MOBILE DEVICES

LOG IN IF COMPUTER WAS CONFIGURED PRIOR TO MIGRATION

GO TO OUTLOOK WEB ACCESS

STEP BY STEP INSTRUCTIONS

STEP BY STEP INSTRUCTIONS


FAQ


MBA STUDENTS


SUPPORT

STAY INFORMED

MBA STUDENT INFO

TECHNICAL SUPPORT


 

 

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