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Having trouble installing Zoom on your computer?

Zoom does not open to my UT account on my computer

  • Open Zoom
  • If you are signed in, sign out (click on your Avatar, select sign out)
  • Now DO NOT USE THE EMAIL OPTION, click on the Sign in with SSO button

 

  • Go through the authentication process, now zoom will use your UT account.

Recommended Hardware

If you need audio or video hardware, here are some recommendations depending on your needs. If you cannot find these items in stock, try to find something similar that is available.

  • Headphone/Microphone with echo cancellation
    Logitech Over-The-Head Wireless Headset H600 
  • Webcam with Microphone
    Logitech HD Pro Webcam C920, Widescreen Video Calling and Recording, 1080p Camera, Desktop or Laptop Webcam
  • Usb Table Top Microphone
    Blue Snowball iCE USB Mic for Recording and Streaming on PC and Mac

How do virtual "Breakout Rooms" work in Zoom?

How to set a timer for Participants in a Breakout Room indicating when the room will end

I Want my Students to Record Video Presentations and Upload them to Canvas

  • If you would like your students to record and submit video presentations, have them start and record a Zoom meeting without any other participants. They can record to cloud if they are sending a link. However, the cloud video option could take a long time to process the file before it is available for sharing. For a faster turnaround the students might want to record to local computer and upload the file to the Canvas Assignment. Note: If a video file is too large for Canvas to accept, students can upload it to UTbox and share it from there.
  • Here is a Zoom tutorial for getting started with video recording: https://support.zoom.us/hc/en-us/articles/201362473-Local-Recording

Enabling and Using Polling in a Meeting

To use Polling in a meeting you must first enable it for your account:

  1. Sign in to utexas.zoom.us in your web browser
  2. Click Settings and under the Meetings tab scroll down to the Polling option
  3. Verify that the setting is enabled, If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.

  1. Here is a link to the McCombs Zoom tutorial for more information: Conducting Polls in Class
  2. For additional help here is the Zoom tutorial: https://support.zoom.us/hc/en-us/articles/213756303-Polling-for-Meetings

How Can I Practice Hosting a Zoom Lecture?

Please visit the Practice with Zoom controls so that you are comfortable! wiki section for suggestions on how to familiarize yourself with Zoom

Keep Meeting Controls Visible at all Times

How do I delete my Free Zoom Account?

How can some rejoin if they are dropped/removed from a Zoom meeting? 

  • If a participant voluntarily leaves the meeting or gets dropped (e.g. their internet connection drops), the participant should be allowed to rejoin the meeting without permission
  • In some cases, we've heard reports that people accidentally dropped from meetings couldn't get back in.  The resolve this you may try turning on the "Allow removed participants to rejoin" setting in your profile shown below


  • To access your profile settings navigate to https://utexas.zoom.us/profile/setting
  • Please note that if this setting is turned on, it will allow people to rejoin a meeting even after the host removed them but we assume the case of a host removing someone would be rare so be prepared to adjust as needed to fit your needs


Having issues with slow internet or videos on Zoom?

A participant has no option to raise their hand

  • This is likely because the student was logged into Zoom through their public Zoom account and not their UT Zoom account. Please take the following actions:
    1. Inform the student that they should only be using UT Zoom
    2. Ask them to terminate their free (public) Zoom account using these steps
      1. Login to your free (public) Zoom account at https://zoom.us/signin (i.e. Not UT Zoom site)
      2. Follow these instructions: Delete/Terminate Your Zoom Account.
    3. Important note for faculty: Please note that if you schedule your Zoom meetings through Canvas, this issue likely will resolve itself because when a student clicks on the Zoom link through Canvas, it will automatically prompt them to log into with their UT Zoom account.  The best practice is to schedule classes and office hours through Canvas only and to NOT send students your direct Zoom link for joining your class or office hours.  For more details on how to schedule a class or office hours through Canvas' Zoom integration, please visit Scheduling class & office hours

Still, need help? 

For McCombs Faculty, please Contact Media Services via email or phone:

Email VC-Trouble@mccombs.utexas.edu

Call 512-232-6679 (GSB/CBA) and 512-232-4646 (RRH)


For all other UT faculty, please contact your respective college or school


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