Coronavirus Updates and FAQs
The latest information on ELP operations, social distancing and preventative measures
We know that many of you in the ELP community, as well as our friends and family, continue to have questions about COVID-19. In the last few weeks our ELP faculty and staff have been hard at work preparing for a shift to online instruction, remote learning, and tele-working.
Please know that the ELP community—your adviser, professors, administrators, and peers—are here to support you the students in this challenging time. We are here for you and are committed to doing all we can to ensure the best outcomes for you as we work to complete this term and prepare for what’s ahead.
Please see below for the resources, institutional changes, and updates that are available to students as we deal with this ongoing public health crisis.
Resources
The College and University have made many resources available to students. Here’s a curated list:
Learning from Home: As you study and learn from home, there are services available to assist you, including Keep Learning.
Technology Support for Remote Learning:
The Dean of Students office is available to assist if you need support with key resources, and if you do not have access to personal computers and internet connections. An emergency fund application is available through the Student Emergency Services office. Please complete it and the university will work to help you.
Zoom:
UT will be implementing the highest level of access security. This will require users who join classes or meetings to be authenticated through the UT Austin Zoom system and use a Zoom application.
Steps You Need to Take
This is important. Students need to take two fairly simple steps to ensure seamless access to high security Zoom.
If you haven’t already, you must claim your UT Zoom account by going to utexas.zoom.us and registering by clicking on Sign In. You will not be able to directly join a class or meeting until you have done so. Using any other Zoom account, including Zoom’s free account, will not work.
Download and register the Zoom app on your devices (including computers). This is necessary so that Zoom’s application can validate you as part of the UT community every time you access a class or meeting. The Zoom app is available in the Apple App Store and in the Google Play store for Android. The desktop app can be downloaded at utexas.zoom.us. Click Download Client, and then download Zoom Client for Meetings.
That’s all you have to do, but these steps must be taken before you join a class or meeting. Otherwise, you will be delayed joining class while you download the app, or you will be placed in the Zoom Waiting Room where you will have to wait for your instructor to manually admit you.
Technical support is available to help any student who needs it. Contact the ITS Service Desk at 512-475-9400 or email zoom@utexas.edu.
Zoom Sign In: How to Avoid the Waiting Room (Video)
Join a Zoom Meeting
Screen Sharing in Zoom
Proctorio:
