How to clear your Cookies and Cache

Clearing your cookies and cache resolves the most commonly experienced browser issues. LAITS recommends using Google Chrome or Mozilla Firefox. 
 

Chrome

1. In the address bar, enter: chrome://settings/clearBrowserData
2. At the top of the window, click "Advanced". Select the navigate as follows: Browsing History > Download History > Cookies and other site data > Cached images and files
3. From the time range menu, select "All Time." This will clear your entire cache
4. Click "Clear Data" and restart your browser

Source

Mozilla Firefox

1. Click the menu button  and select Preferences
2. Select the Privacy & Security panel and go to the Cookies and Site Data section
3. Click the Clear Data… button. The Clear Data dialog will appear
   • Cookies and Site Data should both be checked
4. Click Clear

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Unsupported Browsers

Some UT sites and services don't work as well when using these browsers. As such, they are not recommended. 

Safari

1. Click "Safari" in the upper left hand corner of your screen
2. Click "Preferences"
3. Select "Privacy"
4. Click "Remove All Website Data" 
5. Click "Remove Now" 
6. Restart your browser

Microsoft Edge/Internet Explorer

Edge:

1. To view your browsing history, select Hub > History 
2. Select Clear all history
3. Choose the types of data you want to remove from your PC, then select Clear
4. Select Change what Microsoft Edge knows about me in the cloud, then select Clear browsing history
5. Restart your browser

Internet Explorer:

1. Press CTRL, SHIFT, and DELETE at the same time on your keyboard
2. From the list presented, uncheck "Preserve Favorites Website Data" 
3. Ensure that both "Temporary Internet Files" and "Cookies" are checked
4. Click "Delete" and then restart your browser