Description and Mission
The College of Communication Technology Services Desk provides technology infrastructure, maintenance, first responder support and escalated IT solutions for departments and units within the College.
Technology Services supports students, faculty and staff of the College of Communication. Support is provided for, but is not limited to, the major departments of the College which include the Dean’s Office, Advertising, Communication Sciences and Disorders, Communication Studies, Journalism, KUT Radio, and Radio-Television-Film, Various academic and research units within the College are also supported.
Supported Buildings
Technology Services supports IT in the portions of buildings that the College occupies. These buildings include:
CMA, the Jesse H. Jones. Communication Center Building A
CMB, the Jesse H. Jones. Communication Center Building B
HSM the William Randolph Hearst Building (2nd floor RTF Checkout)
BMC the Belo Center for New Media
LAC, the Lake Austin Center, 3001 Lake Austin Blvd. (2nd floor)
WWH, Walter Webb Hall (4th floor)
UA9, 2609 University Avenue
Hours of Operation, Location and Contact Info:
The Technology Services Desks are located in CMA 3.102 and BMC 5.104
Regular hours of operation are Monday through Friday, 8am to 5pm.
Limited support for classrooms and departments is provided from 5pm to 9pm.
The Technology Services Desk can be contacted via phone at 512-471-1199, menu option 1. The phone is answered by staff between the hours of 8am-5pm, M-F. From 5pm-9pm M-F, the phone is answered as the reduced staffing allows.
Technology Services tracks IT tickets through WebHelpDesk. Patrons can submit trouble tickets directly to WebHelpDesk, by calling the Service Desk phone at 471-1199, or by walk-in to our CMA 3.102 office.
Support is not available during university holidays and building maintenance closures. Evening support may be reduced during intersessions.
Services Provided
Technology Services provides the following services:
- IT support to College of Communication Students, Faculty, and Staff for College of Communication owned computers
- Computer imaging and deployment
- College Classroom AV support
- College computer lab support
- Wired Ethernet connectivity
- Official Visitor Public Network Access (wireless PNA)
- Computer relocation
- Purchasing recommendation and consultation
- Network shares for classes, staff, faculty and approved special projects.
- Monitoring for software licensing and information security compliance
First responder priority is given to classrooms and computer labs. Business systems, research units and others are given second priority during times of heavy demand.
2nd tier support that requires more in-depth troubleshooting will be handled internally within Technology Services or transferred where appropriate to departmental tech units in RTF, KUT or ITS.
The Technology Services group maintains a standardized desktop computing environment through purchasing standards, inventory life cycles, and management tools. A consistent level of service with desktop management is provided using tools such as Active Directory for computer inventory and EID login,
Group Policy for common Windows settings, Apple Remote Desktop for Mac management and remote control, Absolute Manage for inventory and remote control, and Deploy Studio for OS deployment.
More information on services can be found at http://communication.utexas.edu/technology
Knowledgebase articles, policies, and procedures can be found at
Patron Responsibilities
Technology Services patrons agree to adhere to the university's Acceptable Use Policy and will manage data in responsible manner. In addition, patrons of College of Communication technology resources will abide by university encryption policies for laptop devices.
Patrons agree that Technology Services administrative accounts will be maintained on all supported systems and that access to those systems. Technology Services will not access offices, work systems or network shares unless required for troubleshooting a specific problem or security risk. When possible we will request permission and will always notify the end user of the need for access.
Overview
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