- LAITS supports a limited number of end-user computer models to ensure compatibility, efficient support, and security. LAITS has this policy for several reasons:
- Older computers may not be able to run current secure operating systems or software
- Supporting non-standard computers increases overall support costs which must be passed on to our customers
- The list of supported computer models is updated annually during the Winter Break and when new models are released.
- LAITS does not support computers that were obtained from UT Surplus, without prior approval.
- LAITS will no longer support a particular computer model at the end of the calendar year, 8 years from date of model release. (For example, a computer with a model release date in 2015 would be supported through the end of calendar year 2023). LAITS may modify this as required for specific computer models as needed.
- Upon a computer becoming ‘unsupported’ it is the responsibility of the department or faculty member to replace that computer with a supported model. If ‘unsupported’ computers are not replaced, they are subject to network quarantine.
- LAITS will provide an annual notification to departmental administrative staff listing the current end of support status for computers in use by the department.
- LAITS may grant exceptions to this policy depending on circumstances. Any exception requests should be submitted to: laits-help@utexas.edu.
LAITS does support the following computer models:
- Apple iMac, MacBook Pro, MacBook Air, Mac mini, Mac Pro models
- Dell Latitude, Precision, and OptiPlex models
- Microsoft Surface models
LAITS does not support the following computer vendors/models:
- Toshiba
- Lenovo
- HP
- ASUSTek
- Intel NUC
- Dell consumer-grade models, including Inspiron, Dimension, Vostro, XPS models
Tablets - LAITS only supports iPad tablet devices, we do not support any tablets that run Android OS. LAITS only supports iOS and iPadOS devices that are capable of running the currently available OS. Please reference this site for supported iPad models.
The following table consists of current computer models in use by our customers, it is also available for download:
Computer Models, Release Year, and Code - 2023.xlsx
If you have a computer that is not on this list, feel free to reach out to laits-help@utexas.edu to inquire if that model is supported prior to purchase.
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