If you access another mailbox and used to be able to send email messages from it instead of from your personal address, that should be working again as you are used to.
Unable to Modify Calendar Items
We were able to apply a fix to address the issue that people were having changing calendar items that were created prior to the migration. If you’re still having trouble with that, you may need to close Outlook and restart it to give the changes we made an opportunity to be applied. You can also log into Outlook Web Accessand try to change them there.
Outlook Authenitcation Loop
If Outlook keeps prompting you for a password, or asking if you want to use “old data” pr a temporary file, the most likely cause is that it is trying to use an Outlook profile that is trying to reach your old mailbox.
Stop. Take a deep breath and ask yourself "Did I create a new Outlook Profile or have one created for me in the last few days?"
Did you answer (in your head preferably, so as not to alarm anyone within ear shot):
A super positive "You betcha...'cause I am all about that Outlook knowledge and following instructions!"
A lukewarm, but heartfelt "Hmmmmm....I'm really not sure"
An emphatic "NOPE! I most definitely did not do that per the instructions that were both exceptionally curated, and presented to me with a level of detail and artistry such, that they should be on display at the Guggenheim"
A passive and slightly confused "ehhhh....maybe"
A gleeful "hey look, a dog with a fluffy tail!"
If you answered anywhere in the ballpark of anything other than (a) - then most likely you have tried and/or are trying to use new fancy log in credentials on an old Profile. This is a one way ticket to complete frustration for you, trust us.
You need to create a new profile. You can do this!
Find the instructions for creating a new profile on the wiki. If you have created a new profile, make sure that you’ve set that one as the default for Outlook to use when it launches. That’sStep 15 on the Windows 7/10 instruction andStep 9 on the Mac OSX instructions.
*If the problem persists: You may have to delete your old profile. Please verify that everything is correct with your account via OWA, before doing this. If you have any reservations at all, please contact Tech Support before proceeding.
Note:If you are using a Surface Pro or Surface Book, and you do not see the Mail (32bit) or Mail App icon visible in your Control Panel, this may be because the defaulted install of Microsoft Office is actually through the Windows Store. The solution is to uninstall the Windows Store Version of Office and reinstall Microsoft Office through UT's Office 365. Once you do that you can access the Mail App to configure it. *This applies to anyone who buys Microsoft Office through the Windows Store.
In the control panel, double click on Default Programs
Then double click on Set your default programs
At Email click on whatever is there
It will open Chose an app
Double click on Outlook 2016 (or whichever version you have)
Now go back to the control panel and click on either Mail 32 bit if it's there or View 32 bit Control Panel Items and see if its in there
Adding Another Account to OWA
If you need to link another account to OWA (gmail, yahoo, utmail, et al) go here
Contacts Not Automatically Appearing In "To/cc/bcc" Field(s)
Note: Email addresses will not auto-complete until you've typed them in at least once. Even if you've emailedjohn.doe@mccombs.utexas.edu a hundred times before the migration, you will actually have to type the entire address out at least once post migration. After that, Outlook will store that information and autocomplete the address for you the same as before. If you are unsure of someone's address, you can always open a new email message:
Click on Address Book
Enter the name you of the person you are looking for
Highlight the name you want
Click on To/ Cc/ or Bcc
Click OK
Multiple Requests for Credentials
Note:You may be prompted multiple times to re-enter your credentials (even if you selected Remember my credentials).
Old Deleted Emails Appearing in Inbox
Note: You may see old emails that you've deleted, appearing in your inbox marked as "unread". These emails were probably deleted from your Inbox and added to your Trash. However, if the Trash was not emptied prior to the migration then those emails were copied over. They are not duplicates or an indication of any further or ongoing issue. Simply delete them again. You can empty the Trash or not, after. That only affected the Migration and not normal operation.
Delete Your Current Account on Phone before Re-Adding the New One