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Opening a Shared Inbox

Please contact LAITS for assistance with shared inbox permissions.

To access a shared inbox:

  1. Login to the Outlook Web App from
  2. In the upper-right corner, click on your profile icon or name

  3. Then click "Open another mailbox"

  4. At the prompt, enter in the email address for the shared inbox and click "Open"

  5. The shared inbox will open in another tab in your browser


If you do not have permission to access the shared inbox, you will receive an error page similar to the one below.

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  1. -- To open a shared mailbox --
    * In a browser, navigate to and click "Outlook Web App (OWA"). Sign in with your UT EID credentials
    * You may be asked if you want to stay signed in. If you are on a non-public device, I would suggest clicking the checkbox and confirming
    * Click on your profile icon at the top right of the OWA client and click " a shared mailbox"
    * type or paste and click "open," if you have full access permission for the mailbox, it will open. If not, you will get a permissions error
    * A new browser tab will open-- the URL of the tab should be You can bookmark this so that you can just click on your bookmark to open the shared mailbox