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Resetting (Resyncing) the Message Waiting Light on Your Phone

Occasionally, the message-waiting light on your phone may become out of sync with the database in the telephone switch. The light

may stay on even though you have no unplayed messages in your mailbox.  The simplest way to remedy this is to restart your phone:

Polycom Sets

  • Leave the phone hung up, and press the Menu button.
  • Press 3 for Settings.
  • Press 1 for Basic.
  • Press 8 for Restart Phone.
  • Press the Yes button on the Confirmation screen.

After restarting the phone, you will see a message on the screen saying, "Network is down."  This is normal.  The restart process typically only takes 30-60 seconds.

Avaya Sets

  • Leave the phone hung up, and press the Services button.
  • Press 4 for Check for Updates.
  • Press the Yes button on the Confirmation screen.

The phone will resync with the telephone switch and restart in about a minute.

Message Waiting Indication by Email

First, set up the email address to forward to:

  1. Log in by web browser (
  2. In the left-hand navigation pane, click Notification.  In the new window, select Set Up Notification.
  3. Enter your email address, and click either the Add button or the Add Attachment button to the right.  (Note:  Clicking Add just sends a notification; clicking Add Attachment attaches a copy of the message as a wav file to the email.)
  4. You can repeat the previous step to forward messages to multiple addresses, if you like.
  5. Optional:  Edit the Subject and Body fields.
  6. Scroll to the bottom of the page and press the Save button.

Next, verify that forwarding is turned on:

  1. Click Notification again.
  2. This time, click Activate Notification.
  3. If the “Notify me through Email” option is set to Off, select one of the other options.
  4. If you have added fax capability, click the blue Fax link and set options.

Turning Off Message Waiting Indication

To permanently turn off message-waiting indication on your phone–especially useful if you are forwarding messages as attachments to email (see above) and listening to them there–log in by web browser ( and click Notification, then click Activate Notification.  In the “Notify me through Message Wait Indicator,” select the Off button.

IMPORTANT:  This will not turn off message-waiting indication for previous messages, so you will need to go into the Mailbox and play all messages.  (They don’t have to be played in their entirety, but each one must be opened.)



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