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This WIKI will troubleshoot getting the Video and Audio Interface to display image on the monitor

and audio through the speakers

First Quit all applications and

Shut down the computer

Disconnect the Thunderbolt cable that is going into the cable run under the desk. This connects to our Blackmagic Designs Input and Output box. We are power cycling the box by unplugging the cable.

Plug the cable back into the thunderbolt connection on the MacPro

Turn on the Mac Pro with the Power button

Next go to >Apple>System Prefs

From the Color Tab, scroll through the Display profile settings and choose EIZO 4K Calibrated CG318 by left-clicking on its name

Click the back arrow at the top of the window to return to the main page of your System Preferences.

Go to Blackmagic Design Desktop Video pref and double click it to open

Should see Desktop Video Utility - Artist DNxIO


Click on the Preference Icon shown here

1080 Video Settings




Output format Select this and choose

1080p23.98

from the Dropdown



Check 1080Psf On and Remove Field Jitter



Click on Save

4K Video Settings
 
 
HDMI
 
 
 
 
Output format Select this and choose
 
(2160p23.98 DCI 4K (THIS IS IF YOU SHOT IN 23.98 FPS)
 
from the Dropdown
 
 
 
UNCheck 1080Psf On
 
 Make sure Quad Link is selected

 
Click on Save

4K Video Settings
 
 
HDMI
 
 
 
 
Output format Select this and choose
 
(2160p24 DCI 4K (THIS IS IF YOU SHOT IN 24.00FPS)
 
from the Dropdown
 
 
 
UNCheck 1080Psf On
 
 Make sure Quad Link is selected

Click on Save

Quit the Blackmagic Utility

Turn On TV by pressing the Monitor button on the Sony Remote on top

of the AVID Artist DNxIO

The 4K Sony TV will turn green when it is fully on but the remote won't

change at all. So don't keep hitting the Monitor On/Off button!!

• If working in 4K, press Button 1 once
• If working in 2K, press Button 2 once
• If working in HD, press Button 5 once

*In all instances, you will always be working in the Input Setting #1.  This is the calibrated setting for this monitor!

Open AVID

There is a button on the timeline that sometimes gets turned off make sure the Hardware Active Button is on in AVID

For Adobe Premiere Users:

Open Premiere > Set Playback settings by going to Premiere Pro CC > Preferences > Playback

Click on Playback>Audio Device Blackmagic Playback

Video Device Blackmagic Playback

Click OK

Audio Monitoring make sure all the buttons shown here are pressed.








Volume is adjusted but turning up the AUX Input







Also turn up volume using the big main knob